Sales Coordinator
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BASIC PURPOSE: Assist Area DOS/Director of Sales/Sales Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.
ESSENTIAL FUNCTIONS:
- 1. Answering phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner. (40%)
- 2. Complete correspondence, reports and forms as well as prepare simple written correspondences. (15%)
- 3. Prepare sales contracts within 24 hours of receiving original, using standard contract format set-up in PC. (10%)
- 4. Create new files and monitor trace files in accordance with brand SOP's. (10%)
- 5. Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information. (10%)
- 6. Assist Area DOS/DOS/SM on creative projects, such as proposals and special event invitations. (5%)
- 7. Maintain timely and effective paper flow and communications within the sales area. (5%)
Non- Essential Functions:
- 1. Perform special projects and participate in task forces and committees as requested and all other duties as assigned by the Area DOS/DOS/SM/GM or District Manager.
- 2. Assist guest with changes and special requests in person, as needed.
- 3. Input reservation directly into system.
KWB Hotels is in the business of acquiring, developing, owning, operating and managing premium select-service hotels.
Our goal is to excel in hotel property development and hotel property management.
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