Customer Care Coordinator- Call Center
2 semanas atrás
Position Overview The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls. Essential Job Functions Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers Answer high volume of incoming telephone calls from referral sources and customers Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company Verify insurance eligibility and coverage Provide exceptional customer service while speaking on the phone Complete member intake, create and schedule orders accurately based on established quality assurance standards Ensure data is entered accurately and in a time-sensitive manner Inform patients of applicable copays, financial obligations, purchase vs rental options Completely document patients’ account with proper notes and account updates Follow up on all open tasks in a timely manner Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity Work with patients, insurance companies, payors, and physicians to ensure all documentation is received Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership Reports to work daily, on time, and ready to work Must participate in mandatory on-call and call-back program to respond to emergencies Requirements Minimum Qualifications High school diploma or equivalent required Minimum two years experience in a customer service At least one year of Call Center or medical / healthcare environment experience Excellent listening skills and communicate in an empathetic manner Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook) Ability to communicate professionally and tactfully, both orally and in writing. Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer Must be available to work evenings, weekends, and holidays if needed #J-18808-Ljbffr
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Customer Care Coordinator- Call Center
2 semanas atrás
Laguna, Brasil Stancehealthsolutions Tempo inteiroPosition OverviewThe Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers.The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls.The Customer Care Representative will need to have the ability to multi-task, be detail...
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Call Center Supervisor
1 semana atrás
Laguna, Brasil Asurion Tempo inteiroCall Center Supervisor page is loaded## Call Center Supervisorremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 24, 2025 (8 days left to apply)job requisition id: ASU The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily...
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Operations Manager
Há 23 horas
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta.Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU*******The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career...
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Operations Manager
Há 6 dias
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career...
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Urgent Care Physician
2 semanas atrás
Laguna, Brasil Accelerated Urgent Care Tempo inteiroOverviewPhysician for Urgent Care Medicine – Laguna Hills, CAAccelerated Urgent Care is looking for a full-time physician to practice Urgent Care Medicine at our Laguna Hills, CA location.We currently have 18 clinics located throughout Southern California and Central California to serve all your urgent care needs.Additionally, we have been voted "Best...
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Urgent Care Physician
1 dia atrás
Laguna, Brasil Accelerated Urgent Care Tempo inteiroOverview Physician for Urgent Care Medicine – Laguna Hills, CA Accelerated Urgent Care is looking for a full-time physician to practice Urgent Care Medicine at our Laguna Hills, CA location. We currently have 18 clinics located throughout Southern California and Central California to serve all your urgent care needs. Additionally, we have been voted...
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Call Center Associates
Há 5 dias
Laguna, Brasil Promote Project Tempo inteiro*************** a year (Philippine Pesos)DescriptionQualifications:At least 6 months of experience in a call center environment (preferred but not required).Strong communication and persuasive skills.Experience in evaluating immigration eligibility.Ability to present relocation opportunities effectively.Skilled in handling inquiries and providing expert...
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CALL CENTER ASSOCIATES
1 semana atrás
Laguna, Brasil Promote Project Tempo inteiro- a year (Philippine Pesos) Description Qualifications: At least 6 months of experience in a call center environment (preferred but not required). Strong communication and persuasive skills. Experience in evaluating immigration eligibility. Ability to present relocation opportunities effectively. Skilled in handling inquiries and providing expert guidance....
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People Services Coordinator
3 semanas atrás
Laguna, Brasil Asurion Tempo inteiroPeople Services Coordinator page is loaded## People Services Coordinatorremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunaposted on: Posted 2 Days Agotime left to apply: End Date: November 15, 2025 (30+ days left to apply)job requisition id: ASU Here’s what you’ll bring to the team: • Ideal candidate should have at least 2+ years of experience...
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Laguna, Brasil APFSC Tempo inteiroFuture Opening: Inbound Sales Representative Inbound Sales Representative FIMAC is seeking an energetic and outgoing call center agent to manage inbound customer acquisition for our brands with the goal of converting leads to sales. This position will deal with customers through multiple channels, including inbound calls, online messaging/chat, texts, and...
