Customer Care Coordinator- Call Center
2 semanas atrás
Position OverviewThe Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers.The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls.The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.Essential Job FunctionsReceive incoming orders/communication via fax, email, or other platforms from referral sources and customersAnswer high volume of incoming telephone calls from referral sources and customersUtilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the companyVerify insurance eligibility and coverageProvide exceptional customer service while speaking on the phoneComplete member intake, create and schedule orders accurately based on established quality assurance standardsEnsure data is entered accurately and in a time-sensitive mannerInform patients of applicable copays, financial obligations, purchase vs rental optionsCompletely document patients' account with proper notes and account updatesFollow up on all open tasks in a timely mannerMaintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursementAdhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivityWork with patients, insurance companies, payors, and physicians to ensure all documentation is receivedAdhere to the policies and procedures of the company and processes set forth by the Customer Care leadershipReports to work daily, on time, and ready to workMust participate in mandatory on-call and call-back program to respond to emergenciesRequirementsMinimum QualificationsHigh school diploma or equivalent requiredMinimum two years experience in a customer serviceAt least one year of Call Center or medical / healthcare environment experienceExcellent listening skills and communicate in an empathetic mannerAble to operate office equipment including computers and supporting word processing, spreadsheet, and database applications.Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)Ability to communicate professionally and tactfully, both orally and in writing.Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plusAbility to work in a fast-paced environment, multitasking while keeping the focus on the customerMust be available to work evenings, weekends, and holidays if needed#J-*****-Ljbffr
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Customer Care Coordinator- Call Center
2 semanas atrás
Laguna, Brasil Stancehealthsolutions Tempo inteiroPosition Overview The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail...
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Call Center Supervisor
1 semana atrás
Laguna, Brasil Asurion Tempo inteiroCall Center Supervisor page is loaded## Call Center Supervisorremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 24, 2025 (8 days left to apply)job requisition id: ASU The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily...
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Operations Manager
Há 23 horas
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta.Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU*******The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career...
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Operations Manager
Há 6 dias
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career...
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Urgent Care Physician
2 semanas atrás
Laguna, Brasil Accelerated Urgent Care Tempo inteiroOverviewPhysician for Urgent Care Medicine – Laguna Hills, CAAccelerated Urgent Care is looking for a full-time physician to practice Urgent Care Medicine at our Laguna Hills, CA location.We currently have 18 clinics located throughout Southern California and Central California to serve all your urgent care needs.Additionally, we have been voted "Best...
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Urgent Care Physician
1 dia atrás
Laguna, Brasil Accelerated Urgent Care Tempo inteiroOverview Physician for Urgent Care Medicine – Laguna Hills, CA Accelerated Urgent Care is looking for a full-time physician to practice Urgent Care Medicine at our Laguna Hills, CA location. We currently have 18 clinics located throughout Southern California and Central California to serve all your urgent care needs. Additionally, we have been voted...
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Call Center Associates
Há 5 dias
Laguna, Brasil Promote Project Tempo inteiro*************** a year (Philippine Pesos)DescriptionQualifications:At least 6 months of experience in a call center environment (preferred but not required).Strong communication and persuasive skills.Experience in evaluating immigration eligibility.Ability to present relocation opportunities effectively.Skilled in handling inquiries and providing expert...
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CALL CENTER ASSOCIATES
1 semana atrás
Laguna, Brasil Promote Project Tempo inteiro- a year (Philippine Pesos) Description Qualifications: At least 6 months of experience in a call center environment (preferred but not required). Strong communication and persuasive skills. Experience in evaluating immigration eligibility. Ability to present relocation opportunities effectively. Skilled in handling inquiries and providing expert guidance....
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People Services Coordinator
3 semanas atrás
Laguna, Brasil Asurion Tempo inteiroPeople Services Coordinator page is loaded## People Services Coordinatorremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunaposted on: Posted 2 Days Agotime left to apply: End Date: November 15, 2025 (30+ days left to apply)job requisition id: ASU Here’s what you’ll bring to the team: • Ideal candidate should have at least 2+ years of experience...
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Laguna, Brasil APFSC Tempo inteiroFuture Opening: Inbound Sales Representative Inbound Sales Representative FIMAC is seeking an energetic and outgoing call center agent to manage inbound customer acquisition for our brands with the goal of converting leads to sales. This position will deal with customers through multiple channels, including inbound calls, online messaging/chat, texts, and...
