Director of Operations

Resumo
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent
Grand Hyatt Rio de Janeiro is seeking an accomplished Director of Operations to provide direct oversight of the Rooms, F&B, Engineering and Security areas of the hotel. Responsibilities include the smooth and efficient running of all operational aspects of the hotel as a business manager and marketing specialist. To ensure that the various departments run according to the standards set for the brand in general and the hotel specifically. As a member of the property's leadership, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership.
This key leadership role requires a creative, experienced and inspirational leader with exceptional interpersonal skills and high level of emotional intelligence to adjust to varied contexts and operations needs. Demonstrated hospitality and resort business acumen with a strong desire to succeed is a must in order to achieve the ambitious targets that have been set for Grand Hyatt Rio de Janeiro.
Qualificações
- Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction
- Ensures that the Guest Experience activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate
- Represents the operations function on the hotel's Leadership Committee
- Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are informational and conducted as necessary
- Ensures that all operational systems are functioning correctly and that colleagues are using them to the fullest capacity
- Ensures that each revenue-generating department under their supervision is operated in line with maximizing revenues and profit through up-selling, pricing activities and proper yield management, while delivering on the brand promise
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
- Ensures that all colleagues deliver the brand promise and live the company´s purpose, providing exceptional service at all times, thus aiming to achieve the hotel´s objective in yearly NPS scores and guest preference within social media websites
- Works closely with the marketing team in preparing, and updating an annual marketing plan, broken down as necessary by division and/or department
- Maximizes the effectiveness of leaders by developing each of their skills and abilities through the appropriate training, coaching, and mentoring
- Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation
- Supports the implementation of Hyatt's purpose, demonstrating and reinforcing Hyatt's values and culture
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Must be a caring leader that builds trust and engagement by cultivating genuine relationships.
- Innovative thinker that will challenge business processes and concepts in order to drive results.
- Clear, concise written and verbal communication skills.
- Excellent organizational and time management skills.
- Must be proficient with computers as well as Microsoft Word, Excel and the internet.
- Flexible to work some nights and weekends when necessary based on business and staffing needs.
- A team player with an entrepreneurial mindset, who is not afraid to challenge the status quo, who thrives in a fast-paced environment and who shows a high level of creativity and passionate for what they do
- A dynamic leadership style with exceptional communication, interpersonal and decision making skills
- Portuguese and English pro

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