Routing Specialist, Amazon Customer Excellence System

4 semanas atrás


São Paulo, Brasil Amazon Tempo inteiro
Routing Specialist, Amazon Customer Excellence System (ACES)

AMZL BR is looking for a data-oriented routing expert with the objective of driving performance in our Last Mile delivery operation. As a Routing Specialist, the individual will build mechanisms to improve processes across multiple delivery stations and other last mile nodes. In this position, the individual will drive execution and efficiency through data-driven decision-making and analytical problem-solving. The role will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. This specialist will also own all routing systems, including their continuous improvement, in order to support the company's growth plans and will ultimately support improvements across all last mile metrics.

Must have prior experience in Routing and/or Fleet Management at a Last or Middle Mile logistics operation.

Key job responsibilities
  1. Lead and supervise routing execution and productivity in all stations/nodes in BR.
  2. Deep dive intra-day and intra-week trends and create action plans to address operational issues in coordination with Delivery Stations, Partner teams, and OTR ACES.
A day in the life

You will work closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:

  1. Station Ops
  2. Last Mile team/Delivery Service Providers (DSP)
  3. Learning
  4. Finance
  5. Loss Prevention
About the team

Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

BASIC QUALIFICATIONS
  1. Bachelor's degree
  2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  3. Experience defining program requirements and using data and metrics to determine improvements
  4. Experience in defining and implementing process improvement initiatives using data and metrics
  5. Experience working cross functionally with tech and non-tech teams experience.
  6. Advanced English
PREFERRED QUALIFICATIONS
  1. Experience in driving end to end delivery, and communicating results to senior leadership
  2. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  3. Experience building processes, project management, and schedules

Posted: September 30, 2024 (Updated 4 days ago)

Posted: August 23, 2024 (Updated 29 days ago)

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr

  • São Paulo, Brasil Amazon Tempo inteiro

    Routing Specialist, Amazon Customer Excellence System (ACES)AMZL BR is looking for a data-oriented routing expert with the objective of driving performance in our Last Mile delivery operation. As a Routing Specialist, the individual will build mechanisms to improve processes across multiple delivery stations and other last mile nodes. In this position, the...


  • São Paulo, Brasil Amazon Tempo inteiro

    ROUTING SPECIALIST, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)AMZL BR is looking for a data-oriented routing expert with the objective of driving performance in our Last Mile delivery operation. As a Routing Specialist, the individual will build mechanisms to improve processes across multiple delivery stations and other last mile nodes. In this position, the...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job SummaryWe are seeking a highly skilled Routing Specialist to join our Amazon Customer Excellence System (ACES) team. As a key member of our team, you will be responsible for building mechanisms to improve processes across multiple delivery stations and other last mile nodes.Key ResponsibilitiesDrive execution and efficiency through data-driven...


  • São Paulo, Brasil Amazon Tempo inteiro

    ROUTING SPECIALIST, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)AMZL BR is looking for a data-oriented routing expert with the objective of driving performance in our Last Mile delivery operation. As a Routing Specialist, the individual will build mechanisms to improve processes across multiple delivery stations and other last mile nodes. In this position, the...

  • Amazon Routing Expert

    4 semanas atrás


    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job SummaryAmazon is seeking a highly skilled Routing Specialist to join our Customer Excellence System team. As a key member of our team, you will be responsible for driving performance in our Last Mile delivery operation by building mechanisms to improve processes across multiple delivery stations and other last mile nodes.Key ResponsibilitiesLead and...


  • São Paulo, Brasil Amazon Tempo inteiro

    FIRST MILE PROCESS SPECIALIST - AMZL BR, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES) DESCRIPTION As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL).We...

  • ACES Process Manager

    2 semanas atrás


    São Paulo, Brasil Amazon Tempo inteiro

    ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are...

  • ACES Process Manager

    1 semana atrás


    São Paulo, Brasil Amazon Tempo inteiro

    ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are...

  • FC Process Manager

    2 semanas atrás


    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    FC Process Manager - ACES, Amazon Customer Excellence System (ACES)As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL). We are Amazon's last-mile...

  • ACES Process Manager

    2 semanas atrás


    São Paulo, Brasil Amazon Tempo inteiro

    As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our...


  • São Paulo, Brasil Amazon Tempo inteiro

    EF Oper. Excellence Specialist, ISS - Emerging - VARThe Operational Excellence Specialist will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world-class Seller experience in...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAs an Operational Excellence Manager at Amazon, you will be responsible for ensuring the highest standards of quality and efficiency in our delivery operations. You will work closely with cross-functional teams to identify areas for improvement and implement process changes that drive business results.Key ResponsibilitiesLead process...


  • São Paulo, Brasil Amazon Tempo inteiro

    [ads1]Titulo da Vaga: Sr. GTM Specialist, Amazon Bedrock, AWS WWSO SSA – SUP – GenAINome da Empresa: AmazonSalário:Localização: São Paulo – SPDescrição da Vaga: DESCRIPTIONAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, GenAI background in the Startup space,...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the Role:As a Senior GTM Specialist at Amazon Bedrock, you will be responsible for helping customers achieve their full potential by leveraging your business savvy and GenAI background in the Startup space. Your sales skills will be essential in positioning our products and services to meet the needs of our customers.About Us:Amazon is a...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    As a key member of Amazon’s ACES team, you will be responsible for ensuring the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL).We are Amazon's last mile delivery arm, delivering packages and smiles to our customers every day.You will work closely with teams across Operations, Learning, Finance, and...


  • São Paulo, Brasil Amazon Tempo inteiro

    [ads1]Titulo da Vaga: Sr. GTM Specialist – ContainersNome da Empresa: AmazonSalário:Localização: São Paulo – SPDescrição da Vaga: DESCRIPTIONAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Containers background in the Startup space, and technical sales skills...


  • São Paulo, Brasil Amazon Tempo inteiro

    [ads1]Titulo da Vaga: Sr. GTM Specialist, GenAINome da Empresa: AmazonSalário:Localização: São Paulo – SPDescrição da Vaga: DESCRIPTIONAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, GenAI background in the Startup space, and technical sales skills necessary to...


  • São Paulo, Brasil Amazon Tempo inteiro

    SR SALES SPECIALIST- AMAZON CONNECT, CONNECTDESCRIPTION Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space.This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAmazon is seeking a highly motivated and results-driven Account Growth Specialist to join its team in Sao Paulo, Brazil. As an Account Growth Specialist, you will play a key role in driving the growth of new businesses on Amazon's platform. Your primary responsibility will be to identify, prospect, and recruit high-potential merchants via phone...


  • São Paulo, Brasil Amazon Tempo inteiro

    [ads1]Titulo da Vaga: Sr. GTM Specialist, Database, AWS WWSO GTM Specialist – SUP – EfficientNome da Empresa: AmazonSalário:Localização: São Paulo – SPDescrição da Vaga: DESCRIPTIONAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Database background in the...