ACES Process Manager

2 semanas atrás


São Paulo, Brasil Amazon Tempo inteiro
ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)

As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our customers every day.


You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application and hiring process.


Key job responsibilities
  1. Being the Subject Matter Expert (SME) on all operational processes;
  2. Leading process integration efforts at our Delivery Stations (DS);
  3. Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc.;
  4. Owning and managing change on a granular level;
  5. Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
  6. Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
  7. Make sure that we are always delivering the best possible service to our customers;

A day in the life

You will be working closely with all AMZL teams to offer support and expertise and gain insight into bottlenecks and opportunities for improvement. Some of these teams include:

  1. Station Ops;
  2. Last Mile team/Delivery Service Providers (DSP);
  3. Learning;
  4. Finance;
  5. HR;
  6. Loss Prevention.

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.


About the team

Amazon Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise on all Standard Operating Procedures (SOPs).


BASIC QUALIFICATIONS
  1. Bachelor's Degree;
  2. Lean Six Sigma certification;
  3. Experience in complex operational and process improvement projects;
  4. Data-oriented approach, using KPIs to measure performance;
  5. Understand and excel at Process Mapping and related tasks;
  6. Fluent Portuguese and advanced English skills;
  7. Availability for travel;

PREFERRED QUALIFICATIONS
  1. Post-Graduate Degree;
  2. Experience in project management (Agile preferred);
  3. Experience in logistics and/or supply chain;
  4. Ability to handle changing priorities and use good judgement in stressful situations;

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr
  • FC Process Manager

    2 semanas atrás


    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    FC Process Manager - ACES, Amazon Customer Excellence System (ACES)As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL). We are Amazon's last-mile...

  • ACES Process Manager

    1 semana atrás


    São Paulo, Brasil Amazon Tempo inteiro

    ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are...

  • ACES Process Manager

    2 semanas atrás


    São Paulo, Brasil Amazon Tempo inteiro

    As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our...


  • São Paulo, SP, Brasil Amazon Logistica do Brasil Tempo inteiro

    Bachelor's Degree; - Lean Six Sigma certification; - Experience in complex operational and process improvement projects; - Data-oriented approach, using KPIs to measure performance; - Understand and excel at Process Mapping and related tasks; - Fluent Portuguese and advanced English skills; - Availability for travel; As an ACES Process Manager, you will be...

  • Fc Process Manager

    2 semanas atrás


    São Paulo, SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    Bachelor's Degree; - Program or project management experience; - Experience using data and metrics to determine and drive improvements; - Experience owning program strategy, end to end delivery, and communicating results to senior leadership; - Advanced Excel; - Advanced English. As a Process Specialist, you will be the guardian of quality control at...

  • Business Process Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Bd Tempo inteiro

    Job Description SummaryWe are seeking a highly skilled Business Process Manager to join our team at BD. As a Business Process Manager, you will be responsible for leading and managing all aspects of supporting, implementing, and improving business processes for our business units, functions, and regions.Main Activities:As a Business Process Manager, you will...


  • São Paulo, São Paulo, Brasil DOW BRASIL IND E COM DE PRODUTOS QUIMICOS LTDA. Tempo inteiro

    About the RoleWe are seeking a highly skilled Business Process Manager to join our team at Dow Brasil Ind E Com de Produtos Quimicos Ltda. in São Paulo, Brazil. As a Business Process Manager, you will be responsible for owning the analysis, design, implementation, and optimization of digital business processes delivering advanced business capabilities.Key...

  • Aces Program Manager

    7 meses atrás


    Sao Paulo, Brasil Amazon Logistica do Brasil Tempo inteiro

    Bachelor's degree - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Advanced English Level As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous...

  • Business Process Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil DOW BRASIL IND E COM DE PRODUTOS QUIMICOS LTDA. Tempo inteiro

    At Dow, we believe in putting people first and delivering integrity, respect, and safety to our customers, employees, and the planet. Our people reflect the communities we live in and the world where we do business. Their diversity is our strength.We're a community of relentless problem solvers that offers the daily opportunity to contribute with your...

  • Process Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Shopee Tempo inteiro

    Join Shopee’s Operations team in Brazil - São Paulo and take on a challenging role as a Process Manager. As a key member of the team, you will be responsible for ensuring excellence in customer service, constantly mapping opportunities for process improvements and implementing strategic projects to enhance the Shopee’s customer experience.**Key...

  • Process Excellence Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Amazon Logistica Do Brasil Tempo inteiro

    Job SummaryWe are seeking a highly skilled Process Excellence Manager to join our team at Amazon Logistica Do Brasil. As a key member of our Operations team, you will be responsible for driving process improvements and ensuring the highest level of quality in our logistics operations.Key ResponsibilitiesDevelop and implement process improvements to increase...

  • Business Process Manager

    2 meses atrás


    São Paulo, SP, Brasil Ericsson Tempo inteiro

    **Join our Team**: **About this opportunity**: We are looking for a colleague that can bring in experiences related to the execution and management of Network Roll-out, process and information management, and has passion to work in the area of driving digitalization and automation to make global impact. **What you will do**: Be responsible to provide the...


  • São Paulo, Brasil Amazon Tempo inteiro

    FIRST MILE PROCESS SPECIALIST - AMZL BR, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES) DESCRIPTION As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL).We...

  • Business Process Manager

    5 meses atrás


    São Paulo, Brasil DOW BRASIL IND E COM DE PRODUTOS QUIMICOS LTDA. Tempo inteiro

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAs an Operational Excellence Manager at Amazon, you will be responsible for ensuring the highest standards of quality and efficiency in our delivery operations. You will work closely with cross-functional teams to identify areas for improvement and implement process changes that drive business results.Key ResponsibilitiesLead process...


  • São Paulo, São Paulo, Brasil Ball Aerospace Tempo inteiro

    Role Overview:As a Global Process Standards Manager at Ball Corporation, you will be responsible for furthering your career in a world-leading manufacturing company. You will achieve professional development and make a difference in the community and globally.About the Company:Ball Corporation is a sustainable product leader with over 21,000 global...


  • São Paulo, São Paulo, Brasil Ball Aerospace Tempo inteiro

    OverviewAs a Manufacturing Manager, Global Back End Process Standards at Ball Corporation, you will play a key role in furthering our company's mission to deliver innovative and sustainable aluminum packaging solutions. About the RoleThis is a senior-level position that will oversee the development and implementation of global manufacturing standards,...

  • Process Safety Expert

    4 semanas atrás


    São Paulo, São Paulo, Brasil https:www.energyjobline.comsitemap Tempo inteiro

    We are seeking a highly motivated and experienced Process Safety Expert to work on process safety management projects (PSM) and EHS projects. The successful candidate will work under the direction of program managers and partners, handling task/project management duties and collaborating with ERM's experts.Main requirements:Degree in Chemical Engineering,...


  • São Paulo, SP, Brasil Thermo Fisher Scientific Tempo inteiro

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Position Summary: We are seeking a highly skilled and ambitious Manager IT Business Process to join our dynamic team in São Paulo. This outstanding opportunity allows you to be at the forefront of crafting and implementing world-class business processes and IT solutions that...


  • São Paulo, São Paulo, Brasil Grupomyth Tempo inteiro

    The Accounting and Controlling Team Leader will be responsible for overseeing the review and validation of finance processes in LATAM. This includes reviewing financial statements, financial reports, and other accounting responsibilities as needed, while maintaining a daily relationship with internal and external stakeholders.Key Responsibilities:Ensure the...