Sr. Client Consulting Manager

**Company Description**
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
Visa Consulting and Analytics drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
Potential engagements could include Project management, Customer acquisition, Customer lifecycle optimization, Retention enhancement, Benchmark analysis, profitability enhancement.
Specific responsibilities include,
- Develop a sustainable relationship with Clients (Brazil Financial Institutions) with an ethical, empathetic approach and with the purpose of co-developing and proposing constructive projects
- Identify Client’s pain points aligned with brand strategy, develop and implement action plans to maximize revenue and client engagement
- Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
- Support the development of frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
- Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
- Successfully collaborate with peers in other functional areas such as marketing, sales, risk, innovation - to execute projects and deliver value for clients
- Ability to effectively analyze data sets from both industry and Visa to determine meaningful insights and recommendations for clients
- High intellectual capability evidenced by solid analytical skills to update opportunity models, business insights
- Experience in financial or payment services gained ideally in consultancy practice, payment scheme, Acquirer or retail bank
- Good understanding of payments business and transaction flows and Visa Product Set and an understanding of Issuer portfolio management practices
- Self-starter who actively plans next steps with problem solving skills and curiosity
- Excellent verbal and written English
- Good presentation and communication skills (written and verbal) with the ability to comprehend and convey complex business information
- Willingness to travel throughout the covered markets as needed and the ability to work across functions and markets.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
Basic Qualifications,
- At least 8 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications,
- Prior experience at large management consulting firm or Brazil Financial Institution
- Strong analytical skills, with demonstrated intellectual and analytical rigor
- Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
- Excellent communication, story-telling and presentation skills
- Ability to use both formal and informal influencing skills inside and outside the organization
- Accomplished range of skill from high-level critical thinking to working with external partners
- Ability to collaborate and lead in a team environment
- Experience in Account management is a plus
**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected vetera

---