Information Technology Manager

Overview Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Our team is a passionate group from diverse backgrounds, united by the conviction that digital assets can democratize access to the global economy. Our core values are: act with integrity always, own it, have a passion for progress, and lead with empathy. Ledn aims to build, innovate and revolutionize financial services. The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. The ideal candidate is comfortable wearing many hats, including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated prior success in similar roles in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and infrastructure as code. You will participate in the design, implementation and management of our growing corporate cloud-first infrastructure and networks. You should be adaptable to the evolving corporate infrastructure landscape and work well in a fast-moving, execution-oriented team. You will report to the Director of IT and collaborate with Cybersecurity/IT peers and stakeholder teams such as Customer Success, Marketing, Engineering and HR. What You’ll Do / Responsibilities Be the customer-facing first line of support for employees via channels like Slack and Jira; manage end-user experience and support, primarily on macOS (we are mac-centric). Procure and deliver technology equipment; oversee onboarding for new employees and device retrieval for departures. Design, test, build, and document programs, policies, and tools; contribute improvements to knowledge bases. Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.). Manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.). Improve IDP and SSO integrations (GSuite, Okta, etc.). Document solutions, craft help articles, and automate routine tasks. Manage incidents and issues to resolution; prioritize help desk tickets and track work in Jira using agile methods. Set and pursue objectives and key results aligned with team and company goals. What You Bring to Ledn 7+ years in SaaS systems administration (e.g., Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite). Ability to create automations using bash, zsh, Python, etc.; familiarity with open-source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.). Experience integrating SSO into Okta and building workflows in Okta; API experience and system-to-system integrations. Remote support experience across multiple countries/time zones; able to handle hardware shipping/receiving and customs. Strong written and verbal communication skills; ability to explain complex concepts clearly and empathetically. Proficiency in documenting solutions and writing clear help articles; security-conscious mindset (PGP familiarity). Networking fundamentals and troubleshooting across OSI layers; ability to self-manage and scope projects across multiple teams. Nice to Have / Culture Fit Some familiarity with AWS; experience with GAM and command-line interfaces for efficient work. Jamf certifications, Okta certifications, Google Workspace certifications. Experience in a startup or high-growth tech environment; ability to navigate ambiguity with empathy and clarity. Remote-work experience and a collaborative, cross-functional mindset. What We Provide Comprehensive total rewards package from day one; competitive PTO and ownership in the company via equity. Remote-friendly policy allowing work from anywhere in the world for up to 180 days (subject to restrictions). A purpose-driven role with opportunities for growth and impact in the digital asset space. Inclusive, diverse workplace; Ledn is an equal opportunity employer. Additional Information Requests for accommodation during the recruitment process can be emailed to the Ledn team; requests will be kept confidential. Our team is global, remote-first, and applications may be shortlisted for a brief video response; we may review publicly available social media relevant to the role. No agencies or recruiters please. We do not accept unsolicited agency resumes. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Ledn. Get notified about new Information Technology Manager jobs in Cabo de Santo Agostinho, Pernambuco, Brazil. #J-18808-Ljbffr