Head of Seller Services, Marketplace Brazil

BA/BS
- Fluent in both Brazilian Portuguese and English.
- A background in product or account management with related business experience.
- People Management experience.
- Project management skills.
- Ability to bring innovative ideas to implement them through collaboration with multiple teams.
- Experience in negotiating and managing multiple /buying accounts simultaneously.
- Analytical and quantitative skills ability to use hard and metrics to back up assumptions and recommendations.
Job summary
The Head of Seller Services has accountability for the P&L on the categories he/she manages. His/her role is to deliver the improvements required to improve Selection, Pricing and Customer Experience in his categories. S/he is driving new Seller recruitment, Seller account management, project management on Customer and Seller experience projects to accelerate growth and improve the economics of the. Reporting directly to the Country leader, the Head of Seller Services will make recommendations on resource allocation, using scientific approaches, across the dimensions of functions and categories to optimize for long-term growth. S/he will drive functional teams to adopt and share best practice, to continuously improve productivity and to react to short-term selection or other opportunities. S/he will drive recommendations for fee changes or fee promotions, will drive category-specific projects and be a key stakeholder in -wide initiatives. S/he will engage with local leaders in Seller Support, Customer Services, as well as central Technology teams to drive projects and improvements for buyers and sellers. S/he will be required to make high-judgment recommendations on difficult topics such as offensive products, product recalls and consumer product law. This role requires the incumbent to work up and down the organization and influence teams across all Amazon locales.
CUSTOMER AND SELLER EXPERIENCE
- Audits to ensure full competitive landscape is evaluated and strategic industry and competitive opportunities are identified
- Probes team to ensure all viable opportunities for selection and topline GMS growth are evaluated and prioritized; spots future trends based on past business behavior
- Liaises with leadership to identify strategic sellers, identifies product group strategy for driving unique third-party selection, and prioritizes customer experience projects
- Defines plans to improve Pricing competitiveness; drives execution through Direct Seller Recruiting and Account Management teams; Communicates cross-functionally to influence policy changes
- Defines relevant selection goals that are shared across Amazon to benefit all Amazon customers
STRATEGIC PLANNING
- Manages entire (or multiple) category third-party P&L(s); develops category strategic plans including forecasting and goal creation with input from internal teams
- Uses /trends to develop long-term, scalable strategies
- Creates and communicates long-term plans (3-5 yrs.) including forecasting and resource /allocation
- Aligns goals with partners to deliver customer and seller needs
- Designs, validates, and institutionalizes cross-company best practices, consulting with other senior leaders on cross-category priorities
- Is responsible for overall policy compliance and management of 3P within the category Partners with Legal and PR to set product compliance policies
SELLER MANAGEMENT & RECRUITING
- Manages Direct Seller Recruiting teams; develops lead sourcing strategies and Recruiting techniques to help them achieve their goals
- Makes sure the team is productive, trained adequately, and has all the support needed to achieve their goals
- Serves as escalation point for seller issues and coaches team; meets as needed with seller leadership to drive long-term initiatives
- Partner with central teams to improve our lead sourcing quality
- Define training needs, and help build relevant material that can scale across the organization
BUSINESS OPERATIONS
- Is accountable for business projections/plan for team
- Ensures delivery of catalog quality goals for his categories
- Escalates and solves misalignment between GL and priorities/programs
- Escalates and accelerates resolution of customer trust issues when needed
- Drives inputs to improve customer experience for roadmaps
PEOPLE MANAGEMENT
- Attract talent and make right hire decisions
- On-board and continuously develop team
- Set goals and hold team members accountable for performance
- Create and communicate inspiring vision for team(s)
- Establish team culture that aligns with Amazon leadership principles
Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.
- Record of accomplishment of owning P&Ls and driving results.
- At least 10 year-work experience.
- MBA or other applicable advanced degree.

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