Head of Seller Services Brazil, Latam 3p

1 semana atrás

São Paulo, Brasil Amazon.com Tempo inteiro

DESCRIPTION

Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As we continue to expand our presence in Latin America, we need leaders who can drive strategic growth while delivering exceptional value to our customers.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Latin American Marketplace team

We are seeking a talented Head of Seller Services for our Brazil marketplace to help shape the future of e-commerce in one of our fastest-growing regions.

In this role, you will
- Lead the overall marketplace seller strategy and operations, driving growth through seller acquisition, retention, and optimization of the seller experience
- Build and manage a high-performing seller services team encompassing onboarding, account management, and support functions
- Establish and track key performance metrics (KPIs) for seller success while developing programs to improve seller satisfaction and performance
- Partner with product, marketing, and other cross-functional teams to enhance the seller experience and drive platform growth
- Oversee seller communication strategy and develop educational resources, training programs, and support documentation
- Manage escalations and strategic seller relationships while ensuring compliance with marketplace standards and regulations

Key job responsibilities
Strategic Planning & Execution
- Define and implement 1-3 year strategic objectives
- Create scalable mechanisms for process improvement
- Establish frameworks for resource allocation and priority management
- Drive cross-functional alignment with organizational strategy
- Team Leadership & Development

Build and develop high-performing teams
- Create empowering environments for independent decision-making
- Mentor leaders in strategic thinking and operational excellence
- Foster a culture of continuous learning and innovation

Operational Excellence
- Design and implement audit mechanisms for customer experience and quality
- Drive efficient resource allocation across teams and initiatives
- Develop scalable solutions for complex operational challenges
- Create mechanisms to evaluate and optimize cross-team collaboration

BASIC QUALIFICATIONS
- Bachelor's degree in Business, Economics, or related field; MBA preferred
- Relevant experience in marketplace, e-commerce, or related digital platforms
- People management experience, including leading large teams and managing managers
- Proven track record of driving business growth and operational excellence at scale ($500M+ business impact)

PREFERRED QUALIFICATIONS
- Strong analytical and strategic thinking skills with experience in data-driven decision making
- Excellence in cross-functional leadership and executive stakeholder management
- Experience in global marketplace operations or similar two-sided platform businesses
- Track record of building and scaling seller-focused teams and programs
- Deep understanding of e-commerce metrics, seller economics, and marketplace dynamics
- International business experience and understanding of multiple market dynamics

Job details
- BRA, SP, Sao Paulo
- Strategic Account Services
- Sales, Advertising, & Account Management

  • Head of Seller Services Brazil, Latam 3P

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Head of Seller Services Brazil, Latam 3P Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As we continue to expand our presence in Latin America, we need leaders who can drive strategic growth while delivering exceptional value to our customers.Are you looking for a new...

  • Head of Seller Services Brazil, Latam 3P

    4 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Head of Seller Services Brazil, Latam 3PAmazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As we continue to expand our presence in Latin America, we need leaders who can drive strategic growth while delivering exceptional value to our customers.Are you looking for a new...

  • Seller Experience Program Manager, LATAM 3P Seller Experience

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiro

    Seller Experience Program Manager, LATAM 3P Seller Experience Join to apply for the Seller Experience Program Manager, LATAM 3P Seller Experience role at Amazon Seller Experience Program Manager, LATAM 3P Seller Experience 2 weeks ago Be among the first 25 applicants Join to apply for the Seller Experience Program Manager, LATAM 3P Seller Experience role...

  • Head of SMB Vendor Sales, Cloud

    3 semanas atrás

    São Paulo, São Paulo, Brasil Google Tempo inteiro

    Head of SMB Vendor Sales, Google Cloud (English, Portuguese) Join to apply for the Head of SMB Vendor Sales, Google Cloud (English, Portuguese) role at Google Head of SMB Vendor Sales, Google Cloud (English, Portuguese) Join to apply for the Head of SMB Vendor Sales, Google Cloud (English, Portuguese) role at Google Please submit your resume in English -...

  • Head de Operações

    Há 5 dias

    São Paulo, São Paulo, Brasil Cubbo Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Vaga: Head de OperaçõesLocalidade: Brasil (com viagens frequentes)Modelo de contratação: PJReporta para: Country ManagerVocê será responsável por liderar o planejamento de novos centros de distribuição e garantir o funcionamento dos que já estão operantes. Atualmente temos operações...

  • Head de Operações

    Há 12 horas

    São Paulo, Brasil Cubbo Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Vaga: Head de OperaçõesLocalidade: Brasil (com viagens frequentes)Modelo de contratação: PJReporta para: Country ManagerVocê será responsável por liderar o planejamento de novos centros de distribuição e garantir o funcionamento dos que já estão operantes. Atualmente temos operações...

  • Head of LatAm Integration Solutions, Marketplace Integration

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, São Paulo, Brazil Amazon Tempo inteiro

    Head of LatAm Integration Solutions, Marketplace Integration & PartnershipsJoin us to apply for the Head of LatAm Integration Solutions, Marketplace Integration & Partnerships role at Amazon.DescriptionAre you someone who can make a significant impact on Amazon's ability to drive business growth? Are you comfortable analyzing business and technical metrics...

  • Head of LatAm Integration Solutions, Marketplace Integration

    Há 7 dias

    Região Geográfica Intermediária de São Paulo, São Paulo, Brazil Amazon Tempo inteiro

    Head of LatAm Integration Solutions, Marketplace Integration & PartnershipsJoin us to apply for the Head of LatAm Integration Solutions, Marketplace Integration & Partnerships role at Amazon.DescriptionAre you someone who can make a significant impact on Amazon's ability to drive business growth? Are you comfortable analyzing business and technical metrics...

  • Head of LatAm Integration Solutions, Marketplace Integration

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiro

    Head of LatAm Integration Solutions, Marketplace Integration & Partnerships Join us to apply for the Head of LatAm Integration Solutions, Marketplace Integration & Partnerships role at Amazon . Description Are you someone who can make a significant impact on Amazon's ability to drive business growth? Are you comfortable analyzing business and technical...

  • Seller Performance Specialist, Latam Seller Experience

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Seller Performance Specialist, Latam Seller Experience & Compliance Join to apply for the Seller Performance Specialist, Latam Seller Experience & Compliance role at Amazon . Position Overview Amazon LATAM team is seeking a Seller Performance Specialist based in Sao Paulo, Brazil. This role offers the opportunity to participate in high-visibility projects...