Outbound Operations Senior Manager

3 semanas atrás


São Paulo, Brasil Amazon Tempo inteiro

This position will be based in Cajamar-SP region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader or Outbound Sr Ops Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

As the Operations Manager you will:

  • Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
  • Responsible for the overall safety, quality, performance and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Mentor, train and develop teammates for career progression and learning.
  • Ability to develop and share best practices across the shifts and network.
  • Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Key job responsibilities

  • Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
  • Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
  • Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
  • Set / clarify requirements and expectations for Area Managers and Team Leaders.
  • Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
  • Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
  • Implement change and/or develop new processes as required.
  • Participate from time to time in cross-functional Process and Business Improvement projects.
  • Candidates must be flexible to work weekends and/or overnight shifts regularly.
BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Advanced English Skills
  • Employee and performance management experience
PREFERRED QUALIFICATIONS
  • Performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

  • São Paulo, Brasil Amazon Tempo inteiro

    Area Manager Outbound & Delivery, Fulfillment Center Join to apply for the Area Manager Outbound & Delivery, Fulfillment Center role at Amazon Area Manager Outbound & Delivery, Fulfillment Center 8 hours ago Be among the first 25 applicants Join to apply for the Area Manager Outbound & Delivery, Fulfillment Center role at Amazon DescriptionAt Amazon, we're...

  • Area Manager

    3 semanas atrás


    São Paulo, Brasil Amazon Tempo inteiro

    Area Manager - Outbound & Delivery, Fulfillment Center Join to apply for the Area Manager - Outbound & Delivery, Fulfillment Center role at Amazon Area Manager - Outbound & Delivery, Fulfillment Center Join to apply for the Area Manager - Outbound & Delivery, Fulfillment Center role at Amazon DescriptionAt Amazon, we're working to be the most...


  • São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. Since our founding in 1994, we've grown from an online bookstore to a global technology leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We distribute millions of products each year to our loyal customers across more than 100...


  • São Paulo, Brasil Uber Tempo inteiro

    Operations & Logistics Manager - Airports, Big Events & Venues Join to apply for the Operations & Logistics Manager - Airports, Big Events & Venues role at Uber Operations & Logistics Manager - Airports, Big Events & Venues Join to apply for the Operations & Logistics Manager - Airports, Big Events & Venues role at Uber About The RoleThe team is responsible...


  • São Paulo, Brasil Cognizant Tempo inteiro

    Outsourcing Sales Operations Senior Manager Join to apply for the Outsourcing Sales Operations Senior Manager role at Cognizant. Overview The Outsourcing Sales Operations Senior Manager is the most senior leader on the ground, with ultimate accountability for the efficiency, strategy, execution and reporting to the client of all sales-related operations....

  • Sales Operations Manager

    2 semanas atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    Join to apply for the Sales Operations Manager role at Cognizant A Sales Operations Manager is a senior executive leader with ultimate oversight of the operation. This role is for a highly self-motivated individual who is driven to achieve results and grow a large organization. You\'ll thrive in a constantly changing and fast-paced environment, dealing with...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$120.000 - R$150.000 por ano

    Job Description:Amazon Brazil seeks an experienced Program Manager to serve as the subject matter expert (SME) in global operations and lead transformational initiatives for our cross-border fulfillment network. This strategic role will architect and implement complex operational solutions for Out of Country (OOC Global Mile) and Seller operations, while...


  • São Paulo, Brasil Amazon Tempo inteiro

    Overview Senior Program Manager, Amazon Operations, Amazon Brazil Operations. This role serves as the subject matter expert in global operations and leads transformational initiatives for the cross-border fulfillment network in Brazil, architecting and implementing complex operational solutions for Out of Country (OOC Global Mile) and Seller operations, and...

  • Operations Manager

    2 semanas atrás


    São Paulo, Brasil rsg Tempo inteiro

    **RSG Brasil Headhunters** **São Paulo** **Client: International BPO Company** **Position: Operations Manager** **Key skills**: - Content moderation environment work experience is a plus but not required; - Proficient in Google Suite and online collaboration tools is a plus; - Capable of building productive business relationships with...

  • Sales Development Manager

    2 semanas atrás


    São Paulo, Brasil Oracle Tempo inteiro

    Overview Provides daily operations management of the outbound telemarketing call response and lead qualification functions. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all products and product lines. Responsibilities Manages a team of telesales business development representatives for a territory/region. May...