Outsourcing Sales Operations Senior Manager

Outsourcing Sales Operations Senior Manager Join to apply for the Outsourcing Sales Operations Senior Manager role at Cognizant. Overview The Outsourcing Sales Operations Senior Manager is the most senior leader on the ground, with ultimate accountability for the efficiency, strategy, execution and reporting to the client of all sales-related operations. This is a highly strategic and executive-level role that requires a sharp focus on data, processes, and systems that enable revenue growth. The ideal candidate is a resilient and decisive leader who thrives in high-stakes environments, ensuring the sales organization has the tools and insights needed to excel. This role demands a self-motivated professional with an unyielding desire for both personal and organizational development, constantly tackling complex, multifaceted challenges. In This Role, You Will Outsourcing Sales Operations Leadership: You will provide overarching strategic direction for all outsourcing sales-related operations, making high-level decisions that impact business outcomes and ensuring the sales organization is optimized for efficiency. High-Level Escalation Management: You will be the final point of contact for all major escalations, making critical, often difficult decisions to resolve issues and mitigate risk. Process & Systems Optimization: You will be accountable for the design, implementation, and maintenance of scalable sales processes and systems, leveraging technology and automation to streamline workflows and improve productivity. Performance Analysis & Insights: You will conduct deep analysis of sales data to uncover trends, identify bottlenecks, and provide high-value insights to sales leadership. You'll translate complex data into actionable strategies that drive a performance culture. Forecasting & Planning: You will lead the sales forecasting and planning processes, ensuring accuracy and providing leadership with a clear view of business risks and opportunities. Cross-Functional Collaboration: You will partner with operational leaders, BI, and other departments to ensure alignment between sales and broader business objectives. Mentorship & Development: You will mentor and guide your management team (including Ops Managers), fostering a culture of excellence and a strong leadership pipeline. What You Need To Have To Be Considered Experience & Executive Acumen: Senior leadership experience in outsourcing sales operations, outsourcing business operations, or a similar management role. Proven ability to lead a business unit and navigate complex corporate environments. Resilience & Decision-Making: Proven track record of making swift, critical decisions under pressure and demonstrating exceptional resilience in challenging situations. Strategic & Analytical Skills: Sharp strategic mind and ability to analyze complex data to forecast risks, identify opportunities, and drive decisions that move the business forward. Language Fluency: Advanced English and full professional fluency in Portuguese for effective communication with a wide range of stakeholders. Dependable & High-Achieving: A dependable, reliable, and highly motivated professional with an unwavering commitment to excellence. These Will Help You Stand Out Outsourcing Sales Operations Expertise: Documented history of leading outsourcing sales operations departments to high levels of efficiency and productivity. Executive Presence & Influence: Exceptional communication and negotiation skills to influence and build trust with stakeholders. Technology Acumen: Advanced experience with CRM systems, BI tools, and sales automation software. Change Management: Visionary leadership in large-scale sales process transformations. Financial Expertise: Deep understanding of P&L management, budgeting, and forecasting, linking operational performance to financial health. Proactive Risk Management: Ability to anticipate and mitigate strategic risks and develop contingency plans. Proven Executive Leadership: History of leading business units to growth and success. Work Model At Cognizant, we strive to provide flexibility where possible and support a healthy work-life balance through wellbeing programs. This role is onsite, requiring 5 days a week in a Cognizant office in Sao Paulo. Details Seniority level: Executive Employment type: Full-time Job function: Sales and Business Development Industries: IT Services and IT Consulting and Business Consulting and Services #J-18808-Ljbffr