Developer Support Engineer II

4 semanas atrás

São Paulo, Brasil Docusign Tempo inteiro

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Developer Support Engineers (DSEs) handle the most complex technical questions from developers and act as Docusign API subject matter experts for other Customer Success teams. DSEs work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full Docusign product line.

Responsibilities
  • Perform troubleshooting and development assistance to the Docusign Developer Community
  • Assist the customer with how to questions, technical articles, and tutorials on some of the basic to intermediate level use cases of Docusign APIs and SDKs
  • Act as a domain expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more
  • Perform troubleshooting sessions with developers on API integrations and Docusign connectors
  • Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
  • Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications
  • Participate in Docusign and StackOverflow.com forums to support the growth of self-help within the Docusign Developer Community
  • Attend and represent Docusign on occasion at developer events and activities such as webinars and developer conferences
Requirements
  • Bachelor of Science degree in a Computer Science, Engineering or equivalent
  • Fluent English
  • 2+ years of experience with SaaS troubleshooting experience in a Technical Support capacity, with 1+ year as a developer or 2+ years as a Software Engineer or Software Test Engineer
  • 1+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
  • Experience using one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
Preferred Qualifications
  • Fluent Spanish
  • Experience in providing technical customer support
  • Experience in using or debugging REST or SOAP APIs
  • Proficiency in additional languages beyond English and Portuguese
  • Salesforce Development Certification
  • Experience using Salesforce.com and Salesforce Apex
Working at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day.

Docusign is an Equal Opportunity Employer.

Applicant and Candidate Privacy Notice: Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

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