Customer Service Representative Ii

4 semanas atrás

São Paulo, São Paulo, Brasil STERIS Tempo inteiro
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
The Customer Services Representative II is responsible for professionally and efficiently managing customer calls related to after-sales service as well as managing sales orders. Among its responsibilities are to process sales orders, obtain information about order status, check credit issues, assist customers with parts orders, issue sales invoices, and record all types of call requests in the Salesforce system.
**Duties**:
1. Act with customer requests, contracts, guarantees and bonuses, ensuring that all tasks are performed, and problems resolved promptly.
2. Accurately and efficiently record customer data in CRM / ERP.
3. Track the list of orders available in CRM System.
4. Monitor product orders, shipments of goods and freight, providing the customer with information totalized.
5. Assist the customer in issues related to the products of the orders and reinforce the use of the Intranet and STERIS website, product managers or internal reference materials. If necessary, escalate calls if more knowledge is needed.
6. Search inventory of parts, equipment and consumables for sale and warranty / bonus.
7. Confirm that the sales price and are in contact with the price policies and the necessary approvals have been collected.
8. Carry out interface with cargo carriers for shipping goods, tracking and proof of deliveries.
11. Run weekly backlog reports, orders served, credit issues and others.
12. Record complaints and requests in the Salesforce system.
13. Handle and monitor customer requests in order to ensure the return of the responsible areas.
14. Monitor opened CRM cases and work with different internal areas to ensure rapid resolution and compliance with SLAs.
15. Request customer information about the functionality of the product.
16. Research and document customer complaints in quality system and ensure that all relevant facts and data are captured.
17. Escalate issue based on the severity of the complaint.
18. Provide management support, including problem-solving.
19. Use the resources available to update or increase knowledge about products, systems, processes, procedures and corporate initiatives.
20. Other functions assigned to you.
**Duties - cont'd**:
**Education Degree**:
**Required Experience**:
- Graduation in Administration, Law, Commercial Management or related areas;
- Desirable English;
- Desirable Spanish;
- Knowledge office package;
- Knowledge in administrative services of sales and billing;
- Experience of 3 years.
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.

  • Customer Service Representative

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$65.000 - R$79.000

    Customer Service RepresentativeWe are seeking a bi-lingual customer service representative to work in a fast-paced environment, managing tasks and interfacing with internal and external customers.The ideal candidate will have experience supporting operational tasks, performing centralized support for all geographies and customer care sub teams. This role...

  • Customer Service Representative

    Há 5 dias

    São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Representative

    Há 5 dias

    São Paulo, São Paulo, Brasil Live the Dash Travel Tempo inteiro

    Join us to apply for the Customer Representative - Travel role at Live the Dash Travel . We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil Danfoss Tempo inteiro

    Requisition ID: 32583- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...

  • Customer Service Representative

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$12.000 - R$15.000

    Customer Service RepresentativeThe ideal candidate will be responsible for providing exceptional customer service to our clients. This role involves handling incoming calls and inquiries, addressing concerns, and resolving issues in a professional and courteous manner.Responsibilities include:Responding to customer inquiries and resolving issues in a timely...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    538330BR**Why Kyndryl**- Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Customer Service Representative

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$60.000 - US$80.000

    Are you looking for a challenging and rewarding career in customer service? We have an exciting opportunity for a Customer Service Representative to join our team.This role involves serving as the primary point of contact for existing clients, managing and coordinating the completion of all language projects. Your responsibilities will include responding to...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kemira Tempo inteiro

    Location: Sao Paulo, BR- Location Details: Sao Paulo**Title**:Customer Service Representative**:**CUSTOMER SERVICE REPRESENTATIVE**Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At...

  • Customer Service Representative Junior

    Há 4 dias

    São Paulo, São Paulo, Brasil Grupo Meta Rh Tempo inteiro

    Administrar a carteira de pedidos;Gerenciar reclamações e inconformidades dos pedidos;Informar os clientes sobre previsão de chegada dos pedidos;Monitorar a satisfação dos clientes;Apoio ao time de vendas.**Cargo**: Customer Service Representative Junior**Tipo de Contrato**: Temporário**Área profissional**: Administração...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil ASSA ABLOY Tempo inteiro

    **An Amazing Career Opportunity for a Customer Service Representative****Location**:Sao Paulo, Brazil**Job ID**:39663HID Global is seeking a new team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need, through all phases of their ordering experience,...