Business Support Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil SAP Tempo inteiro
**We help the world run better**
**What you'll do**:
Supporting our growing business, we are enhancing capacities in our Global Service Center & Quality Assurance team for ECS Cloud Application Services. We are looking for a CAS Service Center member who will work in SAP ticket systems and support in Master Data Management, User
- and Access Management, creation, monitoring and analyzing of tickets as well as in documentation and reporting for a global acting team.
**The Role**:
As a regional Service Center member in LA you will work on requests from regional customer manager, delivery manager and quality manager. Using your knowledge about CAS services combined with your system knowledge, you will build up CAS contracts and maintain further master data. In addition, you will handle user requests based on the roles
- and responsibility matrix, analyze ticket flow issues across SAP ticket system landscape and create action plans with measures for solution and improvement. Documentation and any kind of reporting are further main tasks of this role.
**What you bring**:
- Related professional experience
- Analytical thinking, recognition and understanding of coherencies and dependencies
- Basic knowledge of SAP Software
- Knowledge in Process Management especially ITSM incl. Service Desk integration
- Experience in working with a ticket system
- Experience in creating documentation
- Experience in data analyzing, reporting using xlsx and SAP Systems
- Fluency in Portuguese, Spanish and English language, and the ability to work in global, multi-cultural teams is a key requirement.
**About the team**:
- and Access Management, Reporting and Management of CAS delivery processes, incl. Quality
- and Knowledge Management.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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