Senior Customer Success Manager

3 semanas atrás

São Paulo, Brasil Neara Tempo inteiro

Overview

As a Customer Success Manager, you will be responsible for providing complete support to LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.

What will you do
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).
  • Develop an intimate understanding of your customers’ businesses, conduct health checks.
  • Develop a network of champions within each account through education, coaching, and strong influencing skills.
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
  • Be an expert on trends and best practices for digital marketing and analytics.
  • Enlighten our customers with insights gleaned from their own data and industry trends.
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
  • Liaison between your customers and all the internal teams.
  • Handle customer concerns with confidence, putting them at ease.
What we are looking for
  • Must have: Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
  • Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
  • Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • Knowledge and understanding of APIs, SDKs, and data analytics tools.
  • Good to have: Understanding of customer lifecycle, retention strategies, and campaign management.
  • Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing
Measures of Success
  • Retention Rates: Client renewal and churn rates
  • Product Adoption: Depth and breadth of platform features utilized by clients.
  • ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform
  • Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback
  • Expansion: Measured through upsell & cross-sell of our platform
Reporting

Who you will report to: Director - Customer Success

About CleverTap

Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. You are passionate about technology and its impact on the high-growth mobile technology space. Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. For more information, visit

Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

#J-18808-Ljbffr

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, Brasil monday.com Tempo inteiro

    Join to apply for the Senior Customer Success Manager role at monday.com Continue with Google Continue with Google Join to apply for the Senior Customer Success Manager role at monday.com Description We are monday.com , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases...

  • Customer Success Leader Júnior

    3 semanas atrás

    São Paulo, Brasil Desk Manager Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. A Desk Manager é uma plataforma completa de ESM e ITILSM que simplifica desde a operação até a gestão estratégica de serviços. Com mais de 10 anos de mercado e 500 clientes ativos em diferentes segmentos , nossa suíte com 14 aplicativos integrados se destaca por unir inovação,...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil myGwork - LGBTQ+ Business Community Tempo inteiro

    Join to apply for the Senior Customer Success Manager role at myGwork - LGBTQ+ Business Community 1 week ago Be among the first 25 applicants Join to apply for the Senior Customer Success Manager role at myGwork - LGBTQ+ Business Community Get AI-powered advice on this job and more exclusive features. This job is with Monday.com, an inclusive employer and a...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil CleverTap Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, Brasil PTC Tempo inteiro

    Join to apply for the Senior Customer Success Manager role at PTC OverviewJoin to apply for the Senior Customer Success Manager role at PTC . ResponsibilitiesEnsure North America’s customers receive delighted experiences with PTC solutions. Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers. Establish and maintain the...

  • Senior Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil CleverTap Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Neara Tempo inteiro

    OverviewAs a Customer Success Manager, you will be responsible for providing complete support to LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you doDrive the product adoption to help customer...

  • Customer Success Manager

    1 semana atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Next Matter Tempo inteiro

    Overview Senior Customer Success Manager (CSM) in the Search & Staffing vertical. This role will be based in São Paulo. The work location is hybrid, performed both from home and from a LinkedIn office on select days, as determined by business needs. At LinkedIn, our approach to flexible work centers on trust and is optimized for culture, connection,...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Next Matter Tempo inteiro

    OverviewSenior Customer Success Manager (CSM) in the Search & Staffing vertical. This role will be based in São Paulo. The work location is hybrid, performed both from home and from a LinkedIn office on select days, as determined by business needs. At LinkedIn, our approach to flexible work centers on trust and is optimized for culture, connection, clarity,...