Carrier Operations Representative

Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy
Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.
**Key Responsibilities**:
- ** Shipment Tracking & Documentation**:
- Accurately update and document shipment statuses in internal systems.
- Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.
- ** Communication & Escalations**:
- Contact carriers to obtain time-sensitive updates and log information appropriately.
- Proactively identify and communicate issues to relevant teams for quick resolution.
- ** Support Carrier Sales Operations**:
- Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.
- Collaborate with internal departments and maintain a professional attitude while working under pressure.
- ** Continuous Learning & Improvement**:
- Stay informed about industry trends, including seasonal and geographic freight dynamics.
- Be open to learning and mastering the company's proprietary technology and systems.
- ** Team Contribution**:
- Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.
- Support co-workers and management by fostering a collaborative work environment.
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy
Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.
**Key Responsibilities**:
- ** Shipment Tracking & Documentation**:
- Accurately update and document shipment statuses in internal systems.
- Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.
- ** Communication & Escalations**:
- Contact carriers to obtain time-sensitive updates and log information appropriately.
- Proactively identify and communicate issues to relevant teams for quick resolution.
- ** Support Carrier Sales Operations**:
- Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.
- Collaborate with internal departments and maintain a professional attitude while working under pressure.
- ** Continuous Learning & Improvement**:
- Stay informed about industry trends, including seasonal and geographic freight dynamics.
- Be open to learning and mastering the company's proprietary technology and systems.
- ** Team Contribution**:
- Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.
- Support co-workers and management by fostering a collaborative work environment.

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