Business Customer Support Associate

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer .

Job Description

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn't your normal call center – we do things differently – and our Business Customer Support Associates are here to help millions more potential customers save money by using Wise

• Provide world-class customer support via email and phone channels for Portuguese and English speaking customers all over the world
• Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

Qualifications

1. Requirements

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Fluent in English and the supported language for the role (where relevant).

• Strong English written and verbal communication skills.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.

• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines where applicable.

• Must be legally authorized to work in the assigned location.

Ways of working:

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.

• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.

• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.

• Adaptability: Able to keep up with constant change, patient, and flexible.

• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

• Background Checks: Clean background checks when joining and clean re-checks.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

Additional Information

Benefits:

• Salary for this role is6,015 BRL per month + plus benefits, and RSUs.
• RSU's in a rapidly growing company
• Flexible working model – During the first six months, you'll be in office most days of the week to become fully immersed in Wise's culture and ways of working. After the initial period, you'll be in office at least 12 days per month.
• An annual self-development budget
• Health and dental allowance for you and your dependents
• Company-paid: Life Insurance, and an EAP program
• Paid time off: 30 days vacation + 3 "Me" days + 1 volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us and child care assistance
• Transportation vouchers
• Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
• TotalPass access to 3,500 gyms and studios throughout Brazil
• Your first 3 months at Wise will be 100% fully in person at the office

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .

Keep up to date with life at Wise by following us onLinkedIn andInstagram .