Business Customer Support Associate

**Business Customer Support Associate**:
We're looking for English speaking **Customer Support Associates** to join our team of Customer Support Rockstars here at Wise In this role, you'll support our **Business** customers from our Tampa, Florida office.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking.
You'll receive a competitive package including a starting salary of **$18.75 per hour** + **Restricted Stock Units (RSUs)** in a profitable company + **best in class benefits** (_more info below_ )
**Your mission**:
- Understand that making a customer happy is crucially important to a business's success and you make that your goal for every contact
- Be creative, friendly, and solution-oriented with customers and colleagues
- Understand the need to meet expectations, rise above them, and go that extra mile for customers
**A bit about you**:
- You have** exceptional verbal & written English skills**:
- You're** flexible.** Open to working days, evenings, and occasional weekend shifts. While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer's needs, so we can't guarantee you your preferred shift and shifts can change over time. **For the Business support teams, most shifts fall between 10am - 8pm**.** Each agent will work 8 afternoon shifts (1-9pm) and 1 weekend day per month **_(your first month or so would be a regular 9am-5pm schedule while you complete your initial _**_paid_**_ customer support training)_
- You're** organized**. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
- You're **cool under pressure**. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
- You're a **team-player**. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will. **Most importantly** - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
- You're **growth-oriented**. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly
- You're ideally someone who has worked in customer support before (preferably in banking or finance), but **we're willing to work with the right person**, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit
Also...
- You've got at least a high school diploma or GED equivalent
- Any additional languages are always welcome
- **Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role**:
- **This is NOT a remote position, this is a full-time position located in Tampa, Florida**
**Key benefits**:
- **$18.75 per hour starting salary**:
- **Restricted Stock Units** (RSUs) package
- **Medical, dental, & vision insurance** - including HSA and FSA options
- Company-paid**:Life Insurance**, **Short & Long-Term Disability**, and an **EAP program**:
- **25 days of PTO** + **15 paid sick days** + **11 paid banking holidays** + **5 paid compassionate leave days** + **3 "Me" days **+ **a paid volunteer day, annually**:
- **18-weeks of paid parental leave**, after a year with us
- **401k** with up to a **4% employer match**:
- **6-week paid sabbatical** after 4 years with us
- **Hybrid working** - up to 3 days/week working from home, the other 2 days in the office
- **5%-7.5%** additional **salary differential** for Spanish, Portuguese, or French languages
- Click** HERE** for more info on benefits
**This role will give you the opportunity to**:
- **Make an Impact** - We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us
- **Be Yourself**:
- We're looking for team members who have friendly personalities that are fun to work with We're not interested in drama, only good Karma
- **Work Globally** - Our customers are all over the world and our team members are just as diverse. We're 3000+ Wisers strong, with over 90 nationalities working in offices from Tampa to Tokyo, and several places in-between
- **Inspire** **Teams** - With your ideas, knowledge, self-starting

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