Junior Technical Account Manager

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets. We're a unicorn-status fintech , AI-powered , and scaling fast across 29 countries and counting .

Our platform connects leading global companies to more than 1 billion consumers , enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you're looking to be part of a company that's transforming the future of payments with clarity , ambition , and real-world impact — we'd love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.

As Junior Technical Account Manager, your mission will be to proactively monitor and provide the best experience for the merchant.

• Handling daily merchant requests, such as settlement-related questions, payment confirmations, reports
• Monitoring KPIs such as payment approval rate, chargeback rate, and refund rate
• Conducting in-depth analysis of data, charts, and spreadsheets
• Participating in meetings with merchants and presenting performance insights and issue resolutions
• Creating presentations with key performance indicators
• Constantly collaborating with other EBANX departments to resolve issues and more

• Analytical skills: being capable of reading, understanding, and analyzing data
• Advanced English (you're going to interact with merchants in texts and meetings)
• Data-driven mindset and problem-solving skills
• Good communication skills, both verbal and written
• Organization and a proactive mind

• Experience with SQL and Queries
• Experience in payments market
• Excellent Microsoft PowerPoint and Excel skills

• WAVES Program: Annual bonuses based on the company's performance.
• Meal/Food Allowance: Credit provided on a flexible benefits card.
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
• EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family's well-being.
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
• Life Insurance: Fully paid by EBANX.
• Transportation: Parking assistance or transportation vouchers, depending on your needs.
• EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year's without affecting your vacation days.
• EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.
• Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.

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