Product Operations Lead

Há 3 dias

São Paulo, São Paulo, Brasil Playlist Tempo inteiro

6 days ago Be among the first 25 applicants

About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
About the right team member
Mindbody is seeking a Product Operations Lead to drive operational excellence and scale across our Product, Design, and Engineering (PDE) teams. In this high-impact role, you'll shape the systems, processes, and rhythms that power our world-class product development engine. This is an individual contributor position with potential to build out a team.
You will help build the connective tissue across PDE and other functions to optimize our go-to-market (GTM) execution and enable faster, higher-quality product outcomes. Your work will combine systems thinking, process design, iteration with stakeholders, and exceptional program execution. You'll also play a key role in evolving how we work by driving continuous improvement through feedback, experimentation, and adoption at scale.
About the role

  • Design and implement efficient, sustainable product development processes and tooling
  • Ensure PDE teams operate with clarity, alignment, and velocity by codifying workflows and enabling widespread adoption of best practices.
  • Manage and evolve critical cadences such as roadmap planning, OKR alignment, and product lifecycle milestones.
  • Identity repeatable, scalable opportunities to leverage AI to streamline operations
  • Own the continuous improvement agenda: gather feedback, identify friction points, test solutions, and drive adoption across PDE.
  • Measure and report on improvements in product development efficacy and team satisfaction.
  • Orchestrate key executive and cross-functional updates: including quarterly OKRs, roadmap reviews, and board-level insights.
  • Develop and maintain metrics reporting dashboards to inform product decisions, such as adoption, usage, retention, and NPS.
Skills & experience
  • 5+ years experience in Product Operations or Product Management at a SaaS company
  • Self-directed with bias for action and continuous improvement
  • Strategic mindset: can navigate ambiguity, create structure, and drive execution
  • Experience designing and implementing scalable operational systems and processes (bonus: track record of successfully leading complex, cross-functional initiatives from start to finish)
  • Strong data analysis capabilities using SQL, BI tools (Looker, Sigma), and product analytics platforms (Pendo, Mixpanel)
  • Proficiency with modern workplace tools like Notion and AI-powered productivity solutions
  • Excellent written and verbal communication skills with ability to influence stakeholders at all levels
  • Collaborative approach to problem-solving and process optimization
Have we piqued your curiosity?
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Technology, Information and Internet

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