Strategic Product Operations Professional

Job Title: Product Operations Manager

About the Role
The primary objective of Product Operations is to maximize value creation by ensuring the right products are developed to drive business growth. To achieve this goal, we collaborate closely with cross-functional partners across various departments, including Operations, Marketing, and Product, to identify and prioritize new business needs/opportunities, rollout new products or iterate existing ones.

About the Safety Team
The mission of the Safety product group is to make Uber the safest and most trusted transportation choice while supporting riders and drivers with empathy and care when things go wrong. The Product Operations Specialist in this area will play a crucial role in bringing this mission to life, partnering with key stakeholders throughout the Company to ensure we develop products that meet customer needs.

Our diverse array of products serves a wide range of customers, from drivers and couriers to riders and eaters. Our products touch 100% of global trips and create innovative solutions requiring tight coordination of hardware, software, and operations.

Responsibilities
- Define the operating structure and processes to implement on product strategy as an individual contributor on a highly-effective product operations team
- Lead a community of strategic leaders to encourage meaningful impact on the business
- Maintain regular communications with key partners across the organization
- Ensure functional partners are aligned on key objectives for the program/product
- Advise product teams on the global feasibility of products throughout the product lifecycle
- Develop an end-to-end product rollout plan, and project-manage implementation
- Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch
- Track core business metrics related to the product
- Identify key problem areas and/or geographies impacted by the product post-launch
- Surface and advocate for key insights from the business to advise product improvements

Requirements
Minimum 4 years of experience in operations, business consulting, finance, or similar analytical roles
- SQL proficiency and deep analytical experience to support critical decisions
- Understanding of supply and demand models
- Large-scale, global project management experience
- Excellent communication skills and ability to engage internal and external customers
- Deep understanding of user experience
- Ability to use data to inform and support critical decisions
- Prior experience working on global projects, or in an international setting
- Ability to foster collaboration and facilitate teamwork
- Strategic alignment, able to bring key partners across functions together
- Economics or quantitative experience is a plus
- Experience in Safety space ideal but not required

Work Environment
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and our cultural identity. Unless formally approved to work fully remotely, we expect employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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