Partner Delivery Manager

Overview

Lead Recruiter for Customer Success @ Feedzai. Feedzai is the world's first RiskOps platform for financial risk management and a market leader in cloud-based risk management powered by machine learning and artificial intelligence. Feedzai protects trillions of dollars and enhances customer experience for everyday users while maintaining privacy. Feedzai is a Series D company with a valuation of over $1.5B and operations in 190 countries.

Your Day To Day

• Oversee the end-to-end execution of partner-led projects, ensuring adherence to delivery timelines, project scope, and milestones.
• Review and approve partner-submitted project plans, comprehensive project documentation, and regular partner status reports.
• Track Partner Portfolio delivery KPIs and perform internal capacity planning with the Feedzai delivery team.
• Interlock with product on roadmap requirements arising from partner commitments.
• Own data hygiene and reporting; establish and manage partner risk tracking mechanisms, including early warning indicators for delays or issues.
• Proactively lead escalation reviews and drive issue-resolution workflows for at-risk projects.
• Maintain a centralized log of all partner-related escalations with resolution timelines and key decisions.
• Implement preventative measures and best practices to minimize escalations.
• Conduct regular partner delivery governance meetings and health checks around partner service deliverables.
• Produce governance and compliance reports based on project documentation, SLA adherence, and quality metrics.
• Create detailed performance summaries for each partner's delivery portfolio, highlighting wins and opportunities for improvement.
• Identify opportunities to optimize delivery workflows and onboarding processes, improving handoffs with partners.
• Collaborate with Partner Operations and Customer Success to ensure smooth transitions throughout the delivery lifecycle.
• Ensure partner delivery activities align with customer expectations and project objectives.
• Work with Customer Success and Support to facilitate a positive post-implementation experience and monitor customer satisfaction related to partner-led projects.

You Have & You Know-how

• 7–10 years in delivery management, partner delivery oversight, or customer success, ideally in SaaS, professional services, or tech consulting.
• Hands-on experience managing partner-led or outsourced project delivery, including health reviews, compliance, and risk mitigation.
• Familiarity with QBRs, service review frameworks, and delivery scorecards.
• Experience with tools like JIRA, Smartsheet, Salesforce, or other project governance platforms.
• Strong understanding of Statements of Work (SoWs), delivery SLAs, and contractual execution requirements.
• Global or multi-region experience with partner ecosystems (SIs, resellers, regional integrators).
• Excellent communication and interpersonal skills.
• Proficiency in data analysis to drive informed decision-making.
• Demonstrated ability to drive cross-functional collaboration and influence stakeholders at all levels.

Your First 30-Days At Feedzai

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow colleagues virtually or onsite depending on location. You will access information about Feedzai, the team, and ongoing projects, and begin contributing to projects and collaboration efforts. We look forward to you joining the team

Life at Feedzai

Feedzai is an Equal Opportunity Employer and values diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Personal data provided through this process may be retained for up to 24 months. See our Privacy Notices at the following links for more information: and

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management

Industries

• Software Development
• Financial Services
• IT Services and IT Consulting

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