Senior Technical Solutions Specialist

2 semanas atrás

Curitiba, Brasil beBeeApplication Tempo inteiro

**Role Overview**

The Application Support Engineer position involves providing technical and functional support for a portfolio of business-critical applications. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Key Responsibilities:
  • Provide Level 2/3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
  • Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
  • Monitor application health, performance, and integrations.
  • Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
  • Maintain documentation, audit trails, and compliance with regulatory and security standards.
  • Participate in system upgrades, testing, and deployment activities.
  • Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
  • Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.
Required Skills & Qualifications:
  • Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
  • Knowledge of Spanish and Portuguese language required.
  • Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
  • Strong troubleshooting and analytical skills.
  • Experience with SQL, Windows, Azure, and integration platforms.
  • Ability to work with global teams and support users in multiple regions.
  • Excellent communication and documentation skills.
  • Strong experience in manufacturing apps.
Preferred Qualifications:
  • Experience with cloud-based solutions and real-time production monitoring.
  • Knowledge of compliance and regulatory requirements in manufacturing.
  • Multilingual support capabilities (English, Spanish and Portuguese).

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