Customer Support Coordinator

Há 2 dias


Manaus, Brasil Draiver Tempo inteiro

Position: Customer Support Coordinator

Type of Contract: Full-time

Location: Brazil, Mexico, Argentina

Work Model: Remote

Level: Pleno

We are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries.

About Us: At DRAIVER, we pride ourselves on delivering exceptional experiences in vehicle logistics, creating value for our customers, and fostering opportunities for independent drivers. Join us in transforming the way companies manage their vehicle logistics.

Function Purpose: We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong leadership skills, a customer-centric approach, data-driven decision-making, and the ability to thrive in a high-pressure environment.

This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional support to our clients.

Main Responsibilities:

  1. Lead and supervise a team of support specialists, providing guidance, support, and feedback as needed.
  2. Develop and implement policies, procedures, and best practices to ensure efficient and effective operations.
  3. Monitor team performance and productivity, and take proactive measures to address any issues or gaps.
  4. Coordinate staffing schedules to ensure adequate coverage for 24/7 operations, including nights, weekends, and holidays.
  5. Conduct regular training sessions and performance evaluations for team members to enhance skills and knowledge.
  6. Act as a point of escalation for complex or escalated customer issues, and provide resolution as needed.
  7. Monitor performance KPIs for the team and the general support operations.
  8. Deep dive over issues not solved as a first touch to develop together with ops and tech best solution.
  9. Excellence in process documentation, owning to create flows and processes for unplanned processes.
  10. Collaborate with other departments to identify and address systemic issues affecting customer satisfaction.
  11. Maintain accurate records of support activities, including tickets, resolutions, and customer interactions.
  12. Be the voice and advocate of our clients with other stakeholders of the company.
  13. Create team goals, according to the company KPIs, and provide guidance on how to achieve them.

Main Requirements:

  1. Proficiency in English; Portuguese and Spanish are a plus.
  2. Minimum of 2 years in a supervisory or leadership role in time-sensitive operations.
  3. Previous experience in startups is a plus, particularly in hyper-growth and uncertain environments.
  4. Proven leadership skills, with the ability to motivate and inspire team members to achieve goals and objectives.
  5. Strong interpersonal and communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
  6. Excellent problem-solving skills and the ability to think quickly and strategically in high-pressure situations.
  7. Excellence in process mapping and creation.
  8. Proficiency in customer support software and tools, such as ticketing systems, CRM platforms, and knowledge bases.
  9. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  10. Knowledge of industry regulations and compliance standards related to customer support operations.
  11. Familiarity with KPIs and data-driven decision-making.
  12. Graduated in higher education or actively pursuing a degree.
  13. Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions.
#J-18808-Ljbffr
  • Customer Support Coordinator

    4 semanas atrás


    Manaus, Brasil Draiver Tempo inteiro

    Position: Customer Support CoordinatorType of Contract: Full-timeLocation: Brazil, Mexico, ArgentinaWork Model: RemoteLevel: PlenoWe are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries.About Us:At DRAIVER, we pride ourselves on delivering...


  • manaus, Brasil GoodWe Tempo inteiro

    DescriptionThe Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He is responsible for providing remote support, technical training for partners and on-site service when necessary. Should be available for business trips and understand the electric and photovoltaic standards and requirements from the related...

  • Support Technician

    5 meses atrás


    Manaus, Brasil Jabil Circuit Tempo inteiro

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...


  • Manaus, Amazonas, Brasil Sportserve Tempo inteiro

    Job Description: As a Sportsbook Operations Executive at Sportserve, you will play a critical role in supporting our live streaming team with administrative tasks and project coordination. You will serve as the primary point of contact for VIP clients, providing personalized and efficient support. Your responsibilities will include addressing VIP inquiries,...

  • Analista de Qualidade Sr

    5 meses atrás


    Manaus, Brasil Jabil Circuit Tempo inteiro

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Product Support Consultant

    4 semanas atrás


    Manaus, Brasil XCMG Group Tempo inteiro

    Job responsibility:Provide business information and map sales opportunities to define business strategies.Ensure growth and maintenance of market share for parts and components, fulfilling the annual sales plan.Ensure that XCMG is consulted in all customer acquisition processes.Prospect new business opportunities and develop secure relationships at all...

  • Service Assistant

    3 semanas atrás


    Manaus, Amazonas, Brasil Solar Coca-Cola Tempo inteiro

    About the Role:We are seeking a highly skilled and motivated Service Assistant to join our team.As a Service Assistant, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues via phone, email, or...


  • Manaus, Brasil Zubale Tempo inteiro

    Hi there! Thanks for your curiosity If you are looking for a happy environment where you can exercise your creativity, sharpen your growth mindset and experiment, then scroll this down!Who we areZubale is a technology company that enables retailers to win in eCommerce in Latin America. We partner with a wide range of retailers from supermarkets, specialty...

  • Infrastructure Consultant

    4 semanas atrás


    Manaus, Brasil Lemongrass Tempo inteiro

    Lemongrass is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers. Our customers span multiple verticals and geographies across the Americas, EMEA, and APAC. We partner with AWS, SAP, Microsoft, and other global technology leaders. An Infrastructure...


  • Manaus, Amazonas, Brasil Sportserve Tempo inteiro

    About SportserveSportserve is a leading provider of sports betting and casino products, offering exciting career opportunities in Technology, Trading, Operations, and Media. Our global team of over 2,000 employees is dedicated to delivering exceptional customer experiences worldwide.Job SummaryWe are seeking an experienced Central Product Services Executive...

  • OnBase Solutions Designer

    3 semanas atrás


    Manaus, Amazonas, Brasil Hyland Tempo inteiro

    Job DescriptionWe are seeking an experienced OnBase Consultant to join our team at Hyland. As an OnBase Consultant, you will be responsible for providing consulting services to customers, designing and implementing software solutions to meet their needs.Key Responsibilities:Perform requirements analysis to gather information about business processes and...


  • Manaus, Brasil OSF Digital Tempo inteiro

    We are seeking a skilled Marketing Cloud Specialist to join our team. This role involves configuring new instances and business units within Marketing Cloud, suggesting technical improvements, and maintaining effective communication with clients. The ideal candidate will support prioritizing demands based on effort and technical complexity, document...


  • Manaus, Brasil Lemongrass Tempo inteiro

    Lemongrass is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers. Our customers span multiple verticals and geographies across the Americas, EMEA and APAC. We partner with AWS, SAP, Microsoft and other global technology leaders.An Infrastructure...

  • Buyer Ii

    6 meses atrás


    Manaus, Brasil Jabil Circuit Tempo inteiro

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Communications Specialist

    6 meses atrás


    Manaus, Brasil Jabil Circuit Tempo inteiro

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...


  • Manaus, Brasil Jabil Circuit Tempo inteiro

    JOB SUMMARYDevelop and implement supply chain strategies and optimize the overall cost of materials.ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop and implement Jabil Supply Chain (SCM) strategies.Develop supply base and supply chain strategies for Business Unit Strategic materials.Ensure materials availability to support customer requirements through MRP...

  • Técnico de Teste Jr

    6 meses atrás


    Manaus, Brasil Jabil Circuit Tempo inteiro

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...


  • Manaus, Brasil Intentional TC Tempo inteiro

    **POSITION PURPOSE** **PRIMARY RESPONSIBILITIES** - **Sales Generation**: Identify sales opportunities and effectively communicate the features, benefits, and value proposition of our services to prospects, converting leads into sales and maximizing revenue generation by reaching out to potential clients using different channels and social media. -...

  • Sales Executive

    6 meses atrás


    Manaus, Brasil Hexagon AB Tempo inteiro

    **About Hexagon**- **Vacancy Name** - Sales Executive - Manaus**Vacancy No** - VN5886**Work Location** - Manaus**Location Country** - Brazil**Basis** - Employee**Employment Type** **Duration (if Temporary Contract)** **Main Tasks & Requirements** - Responsible for promoting and marketing the products of the Hexagon Metrology group in the corresponding...


  • Manaus, Amazonas, Brasil A Family Company Tempo inteiro

    The Payroll Operations Senior Associate at A Family Company is responsible for ensuring the timely and accurate delivery of payroll for assigned accounts.Key Responsibilities:End-to-end payroll processing.Ensure accurate and timely payment of employees' payroll for supported countries.Manage payroll data from Workday and other sources.Key...