Software Application Support Engineer

4 semanas atrás

Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro

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Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

What you will do:

  • Act as the first point of contact for software related support requests from regional and international customers.
  • Troubleshoot technical issues in custom applications and provide accurate, timely resolutions.
  • Use and develop your knowledge of tools such as VB.NET, SQL , and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.
  • Build strong, trust-based relationships with customers through proactive and clear communication.
  • Handle support cases via phone, email and ticketing system while meeting SLA expectations.
  • Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
  • Document and maintain case information and support knowledge base as part of continuous improvement.
  • Maintain up-to-date technical skills through training, hands-on work, and collaboration.
  • Identify and prioritize issues appropriately.
  • Occasionally support on-site deployments for software implementation in coordination with the Project Engineering team.
  • Other duties needed in the team.

What you need to have:

  • Technical education or relevant experience in: Engineering, IT, Computer Science or a related field.
  • 5+ years of experience in software support and/or development.
  • Ability to work independently and manage responsibilities in a remote or partially remote setup .
  • Experience with VB.NET, C# , or other programming languages.
  • Familiarity with SQL or similar database query languages.
  • Understanding of networking and server-client software structures.
  • Strong analytical and troubleshooting skills across software, databases, and basic industrial environments.
  • Experience in an industrial environments or production systems is a plus.
  • Excellent English proficiency (spoken and written); Spanish is a plus.
  • Flexibility to work in shifts (morning and afternoon)
  • Flexibility for occasionally being on call during the weekends (on average 1 weekend every 7-9 weeks and compensated)
  • Excellent communication skills and reasoning ability.
  • Availability to travel for project-related activities or training. (

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