
Technical Support Specialist
Há 4 dias
Remote Support Engineer (Chemist, Pharmacist or Engineer) - Hybrid or Remote
As a support engineer you will join our team supporting customers requesting hardware, software and applications support on Gas Chromatography with Mass Spectrometry, Atomic Spectroscopy, and related products and solutions.
- Deliver quality and timely responses to customer requests for technical assistance using your knowledge/expertise.
- Provide phone support in problem solving and technical support for customers.
This includes leveraging post sales interactions with customers to probe and qualify further revenue opportunities providing highly qualified leads to sales.
Required Skills and Qualifications- Bachelors, Masters or other University degree in Chemistry, Biochemistry, Engineer, or similar science field is preferred.
- 6+ years of relevant experience with Agilent analytical instrumentation is required.
- Practical experience using and/or supporting GC/GC-MS, Atomic Spectroscopy and related products is necessary.
This job has a full time weekly schedule with the option to work remotely.
The pay range is determined by role, level, and location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.
OthersThis position requires logical troubleshooting skills, excellent verbal and written communication skills and ability to make decisions and juggle multiple competing priorities at one time.
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