Trilingual Technical Support Analyst

4 semanas atrás


São Paulo, Brasil un emploi de Trilingual Technical Support Analyst chez InvGate Tempo inteiro

InvGate is a fast growing SaaS company that develops products for IT management and service automation used by clients in over 60 countries in industries such as banking e-commerce education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the roles responsibilities include providing technical and functional support to clients worldwide through different channels such as email tickets and remote sessions (Teamviewer / Zoom / etc) checking clients configurations suggesting improvements and best practices to maximize the platforms efficiency and working closely with the development and customer success teams to troubleshoot issues. Do not hesitate to apply if you are fluent in English Spanish and Portuguese (native-level portuguese strongly preffered C1 level is the minimum required) enjoy working with clients providing top-level support think analytically have strong communication and troubleshooting skills have previous experience in technical support for software and / or infrastructure are tech-savvy Having previous experience using InvGate products is a big plus Our benefits include career development opportunities English lessons and extended PTO. Required Experience IC Key Skills Dhcp SQL Active Directory VOIP VMware Customer Service Windows Trouble Shooting Java VPN Sharepiont hardware Dns Technical Support Software Applications Employment Type Full Time Experience years Vacancy 1 #J-18808-Ljbffr


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