Technical Support Analyst

Há 13 horas

São Paulo, Brasil Peak Scientific Instruments Ltd Tempo inteiro

Technical Support Analyst - Sao Paulo Engineering Ref: 1042 Date Posted: Monday 16 Jun 2025 LinkedInFacebookX Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Technical Support Analyst to join our vibrant team in Brazil. We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in LATAM with offices in São Paulo and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere. Reporting to the Service Manager - Brazil and Technical Support Coordinator (TSC) - LATAM, this position provides first-line engineering technical support to customers, as diagnosing process, among other technical support processes. This is not an IT role.  Key tasks Serving as a primary contact for the customer when in need of technical support, following internal procedures for diagnosis and reporting internally for actions. Contacting customers to review and provide feedback for units under warranty, following proper process to report failures under warranty to TSC, supporting local teams as well regarding warranty processes. Supporting the Service Manager to prepare technical reports. Working alongside service teams, inform FST regarding field issues and countermeasures, for continuous improvement of service delivery activities. Documenting and inputting data/results, to inform customer and internal teams regarding technical actions. Escalating technical issues, service plans/paid visits/spare parts requests. Acting as the escalation point for complex customer issues from technical support perspective. Updating CRM/ERP properly with information related to quotes and diagnosis of installed base. Following up on open leads from technical department. Working along teams to provide excellence in the service business. Controlling of technical tools, instruments certification and calibration. Organizing of repair and technical training workshop. Using of Zendesk for information control, to improve overall efficiency of dealing with customer support. Supporting logistics team regarding necessary parts for FST to perform service properly. Being back-up & support to the FSTs visiting customers. Informing and requesting any special need from FSTs. Working along logistics team regarding the continuous evaluation and improvement of van stock (KS). Supporting teams regarding importation process. Ideally you’ll have an Engineering degree. It is required previous experience in service delivery or field service. You will be self-motivated, able to work independently and under pressure to meet deadlines. It would be preferred if you have CRM/ERP knowledge and experience of business administration. The ideal individual will also have strong problem-solving skills with the ability to communicate effectively. English language proficiency is mandatory for international team collaboration. The company is offering a competitive package and opportunities to develop within an expanding international company.

  • Technical Analyst Support

    Há 9 horas

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst Support - Trainee-22000418 **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Preferred Qualifications** **Position Overview**: - Position is for a Trainee Functional-Techno Support Analyst - Knowledge for PL/SQL/Java will be an advantage - English is Mandatory. Spanish is a...

  • Trilingual Technical Support Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil InvGate Tempo inteiro R$40.000 - R$60.000 por ano

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team.Some of the role's responsibilities...

  • Technical Support Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil Yuno Tempo inteiro R$30.000 - R$60.000 por ano

    Remote, Brazil, Full Time, Individual Contributor, 1 year of experienceWho We AreAt Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies...

  • Technical Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil Yuno Tempo inteiro R$30.000 - R$60.000 por ano

    Remote, Brazil, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies...

  • Technical Analyst 2-support Suitecloud

    Há 2 dias

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst 2-Support SuiteCloud-22000DMR **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...

  • Technical Analyst 2-support Suitecloud

    Há 2 dias

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst 2-Support SuiteCloud-22000DMT **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...

  • Technical Integration Analyst

    Há 4 dias

    São Paulo, Brasil LTK Tempo inteiro

    Overview Title: Technical Integration Analyst Reports to: Head of Customer Support, International - Brand Role Type: Contract/Pejota Please apply using English resume Job Purpose: The International Brand Support team is recruiting for a role to aid in ensuring the quality and reliability of our brand support operations. The Technical Integration Analyst is a...

  • Technical Support Analyst

    2 semanas atrás

    São Paulo, SP, Brasil Cepheid Tempo inteiro

    **ESSENTIAL JOB RESPONSIBILITIES**: - ** Collaboration and Continuous Improvement**: Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to support continuous improvement efforts and deliver the best customer experience. Maintain product knowledge, support continuous improvement efforts, and represent Technical Support on projects...

  • Field Support Analyst

    Há 4 dias

    São Paulo, Brasil Hcltech Tempo inteiro

    We are seeking a detail-oriented and proactive Field Support Analyst to ensure the smooth functionality and efficiency of day-to-day IT operations.The ideal candidate will provide technical support, manage installations, and maintain software systems while delivering exceptional customer service.Key ResponsibilitiesAssist in maintaining the day-to-day...

  • Field Support Analyst

    3 semanas atrás

    São Paulo, Brasil HCLTech Tempo inteiro

    We are seeking a detail-oriented and proactive Field Support Analyst to ensure the smooth functionality and efficiency of day-to-day IT operations. The ideal candidate will provide technical support, manage installations, and maintain software systems while delivering exceptional customer service. Key Responsibilities Assist in maintaining the day-to-day...