Technical Support Engineer

Overview CrowdStrike is a global leader in cybersecurity. Since 2011, our mission has been to stop breaches and redefine modern security with the world’s most advanced AI-native platform. We protect customers across all industries and are a mission-driven company that values autonomy and career ownership. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. What You’ll Do You will take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation; identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Sr. TSE and/or Engineering for product issues impacting customers. Create processes or troubleshooting documentation to support the knowledge base. Push creative thinking beyond existing industry standard practices to develop process improvements and new ways to delight customers. What You’ll Need 3+ years of customer support, technical support, system administration or related customer-facing role. Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues. Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in written, live chat, conference calls, and in-person formats. Ability to work independently with little direct supervision and as part of a team. Outstanding analytical and organizational abilities. Ability to remain calm, composed and articulate when dealing with tough customer situations. Professional fluency with the English language. Bonus Points Experience supporting kernel-level security solutions. Experience supporting hybrid environments. Experience supporting security applications such as AV, VPN, Firewall, proxy. Linux troubleshooting experience a plus. Experience with Splunk. Experience with troubleshooting Windows and Mac. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture. Market leader in compensation and equity awards. Comprehensive physical and mental wellness programs. Competitive vacation and holidays for recharge. Paid parental and adoption leaves. Professional development opportunities for all employees regardless of level or role. Employee networks, geographic neighborhood groups, and volunteer opportunities to build connections. Vibrant office culture with world-class amenities. Great Place to Work Certified across the globe. Equality and Inclusion CrowdStrike is proud to be an equal opportunity employer. We foster a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. We do not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, or any other characteristic protected by law. We base all employment decisions on valid job requirements. If you need assistance accessing or reviewing information on this website or need help submitting an application or requesting an accommodation, please contact for further assistance. Additional Details Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: Computer and Network Security Referrals increase your chances of interviewing at CrowdStrike by 2x. #J-18808-Ljbffr