Field support engineer
3 semanas atrás
Location:Brazil | Supporting CALACompany: IntelliceneHere’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands-on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.What you’ll do• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware• Support video management, situational awareness, and dispatch solutions — onsite and remotely• Own technical issues end-to-end and coordinate with internal teams to resolve them fast• Travel to customer sites (up to 75%) for project deployment and delivering hands-on training• Manage the customer lifecycle from onboarding to long-term success• Drive product adoption through training, usage analysis, and practical guidance• Build strong relationships with customer stakeholders, from technical teams to executives• Identify upsell and expansion opportunities and work closely with SalesWhat you bring• Fluent Portuguese, Spanish, and English• Degree in Engineering, Computer Science, IT, or equivalent experience• Experience in physical security/video surveillance environments• Strong background supporting enterprise software in LAN/WAN environments• Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)• Customer-facing mindset with clear communication and presentation skills• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365• Willingness to travel frequently and handle shifting prioritiesNice to have• 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)• Relevant certifications (Cisco, MCSE, Project Management)• Experience reading SOWs and presenting to executive audiencesI
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Engineer - Support
Há 4 dias
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.We're one of the few legitimate...
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Engineer - Support
Há 11 horas
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in...
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On-Site Technical Support Engineer
4 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Expected Workload: Approximately 1 visit per month (average 4 regular support hours / month) Job Overview We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our client Tiktok in Brasília. This...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location:St. Bancário Norte Q1, Bloco F, 17o andar, DF,70040-908 Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location: Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： St. Bancário Norte Q1, Bloco F, 17º andar, DF， Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location： St. Bancário Norte Q1, Bloco F, 17º andar, DF， Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide...
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On-Site Technical Support Engineer
3 semanas atrás
Brasília, Brasil Zonberation Group Tempo inteiroJob Title: On-Site Technical Support Engineer Location: Brasília, Brazil Employment Type: Ad Hoc / On-Call Location: Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month) Job Overview: We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in Brasilia....
