Customer Support Consultant, crypto

4 semanas atrás


São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro
Overview

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes.

What you will do
  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies
What you need to succeed in this role
  • Native Chinese and English upper intermediate (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

#J-18808-Ljbffr

  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$30.000 - US$45.000 por ano

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$80.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    2 semanas atrás


    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$104.000 - US$130.878 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...


  • São Paulo, São Paulo, Brasil OMP Tempo inteiro R$40.000 - R$80.000 por ano

    As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers' experience by providing excellent, professional, and efficient service.You are responsible for:Clearly and professionally communicating your implemented solution to customers...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Agent

    2 semanas atrás


    São Paulo, São Paulo, Brasil VBET Tempo inteiro R$30.000 - R$60.000 por ano

    About the Company:VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of video games?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too?Join ourteam as a Gaming Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro R$30.000 - R$60.000 por ano

    Passionate about the world of video games? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too?Join ourteam as a Gaming Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...