Technical Support Specialist
3 semanas atrás
We are seeking an experienced customer support professional to fill a technical role. Job Description: Manage large volumes of incoming requests for assistance from customers. Provide detailed answers and solutions to product-related inquiries. Assess and handle complex technical issues that require specialized knowledge. Triage tickets to the correct teams to ensure timely resolution. Follow established communication procedures and guidelines. Supply accurate and complete information using relevant methods and tools. Foster sustainable relationships with customers through open and transparent communication. Resolve customer complaints in a timely and effective manner, providing alternatives when necessary. Record customer interactions and maintain accurate records. Required Skills and Qualifications: A degree in Computer Science or related field is preferred. Demonstrable experience in technical support roles is required. Excellent verbal and written communication skills are essential. Ability to communicate effectively with both technical and non-technical personnel. Strong analytical and problem-solving skills are necessary. Broad understanding of frameworks such as Agile, ITIL, and COBIT. Proficiency with ticketing tools such as Zendesk, Jira, and Salesforce. Understanding of web page construction principles. Ability to execute standard debugging techniques. Benefits: This position offers the opportunity to work in a dynamic environment and contribute to the growth of the organization. The successful candidate will have the chance to develop their skills and expertise in a challenging role. Other Information: The ideal candidate will possess excellent time management and organizational skills. They will be able to work independently and as part of a team to achieve shared goals.
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Technical Support Representative
3 semanas atrás
Belo Horizonte, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Technical Support Representative
3 semanas atrás
Belo Horizonte, MG, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Technical Support Associate
Há 6 dias
Belo Horizonte, Brasil beBeeCustomerService Tempo inteiroCustomer Service Specialist We are seeking a highly skilled Customer Service Specialist to join our team. As the first point of contact for our clients, you will provide technical support and troubleshooting expertise. Key Responsibilities: Manage incoming queries and provide timely resolutions. Answer product-related inquiries and handle technical requests....
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Technical Support Associate
Há 7 dias
Belo Horizonte, MG, Brasil beBeeCustomerService Tempo inteiroCustomer Service Specialist We are seeking a highly skilled Customer Service Specialist to join our team. As the first point of contact for our clients, you will provide technical support and troubleshooting expertise. Key Responsibilities: Manage incoming queries and provide timely resolutions. Answer product-related inquiries and handle technical requests....
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Technical Support Associate
Há 4 dias
Belo Horizonte, Brasil Bebeecustomerservice Tempo inteiroCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team.As the first point of contact for our clients, you will provide technical support and troubleshooting expertise.Key Responsibilities:Manage incoming queries and provide timely resolutions.Answer product-related inquiries and handle technical...
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Senior Technical Support Specialist
Há 4 dias
Belo Horizonte, Brasil Bebeetechnicaladvisor Tempo inteiroJob OverviewWe are seeking a seasoned technical professional to join our support team.As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues.Key Responsibilities:Troubleshoot intricate customer requests with analytical thinking and technical...
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Senior Technical Support Specialist
Há 4 dias
Belo Horizonte, Brasil beBeeTechnicalAdvisor Tempo inteiroJob Overview We are seeking a seasoned technical professional to join our support team. As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues. Key Responsibilities: Troubleshoot intricate customer requests with analytical thinking and technical...
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Senior Technical Support Specialist
Há 3 dias
Belo Horizonte, MG, Brasil beBeeTechnicalAdvisor Tempo inteiroJob Overview We are seeking a seasoned technical professional to join our support team. As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues. Key Responsibilities: Troubleshoot intricate customer requests with analytical thinking and technical...
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Technical Support Specialist
3 semanas atrás
Belo Horizonte, MG, Brasil beBeeCustomerSupport Tempo inteiroWe are seeking an experienced customer support professional to fill a technical role. Job Description: Manage large volumes of incoming requests for assistance from customers. Provide detailed answers and solutions to product-related inquiries. Assess and handle complex technical issues that require specialized knowledge. Triage tickets to the correct teams...
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It Support Specialist
Há 2 dias
Belo Horizonte, Brasil Bebeesupport Tempo inteiroWe are seeking a professional and skilled IT Support Specialist to deliver exceptional technical support to clients.The ideal candidate will ensure smooth and efficient operation of their IT environments.Key Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving business applications such as...
