Technical Support Specialist
Há 10 horas
We are seeking an experienced customer support professional to fill a technical role. Job Description: Manage large volumes of incoming requests for assistance from customers. Provide detailed answers and solutions to product-related inquiries. Assess and handle complex technical issues that require specialized knowledge. Triage tickets to the correct teams to ensure timely resolution. Follow established communication procedures and guidelines. Supply accurate and complete information using relevant methods and tools. Foster sustainable relationships with customers through open and transparent communication. Resolve customer complaints in a timely and effective manner, providing alternatives when necessary. Record customer interactions and maintain accurate records. Required Skills and Qualifications: A degree in Computer Science or related field is preferred. Demonstrable experience in technical support roles is required. Excellent verbal and written communication skills are essential. Ability to communicate effectively with both technical and non-technical personnel. Strong analytical and problem-solving skills are necessary. Broad understanding of frameworks such as Agile, ITIL, and COBIT. Proficiency with ticketing tools such as Zendesk, Jira, and Salesforce. Understanding of web page construction principles. Ability to execute standard debugging techniques. Benefits: This position offers the opportunity to work in a dynamic environment and contribute to the growth of the organization. The successful candidate will have the chance to develop their skills and expertise in a challenging role. Other Information: The ideal candidate will possess excellent time management and organizational skills. They will be able to work independently and as part of a team to achieve shared goals.
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Technical Support Representative
Há 4 dias
Belo Horizonte, MG, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Technical Support Representative
1 dia atrás
Belo Horizonte, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Technical Support Representative
Há 5 dias
Belo Horizonte, Brasil Bebeecustomersupport Tempo inteiroHelp Desk SpecialistThe key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications.Analyze customer complaints and respond to them in a timely manner.Collaborate with other teams to resolve complex application-related problems.A successful candidate should...
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IT Support Specialist
2 semanas atrás
Extrema, MG, Brasil beBeeTechnician Tempo inteiroJob Title: IT Support Specialist We are seeking an experienced IT support specialist to join our team. In this role, you will provide technical assistance and support to users via phone, email, or in-person. Key Responsibilities: Provide first-line technical support for hardware, software, and network issues. Troubleshoot and resolve complex technical...
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Belo Horizonte, Brasil Symplicity Corporation Tempo inteiroAt Symplicity, we empower higher education institutions around the world to enable the best possible outcomes for students. We engineer, operate, and support a suite of software-as-a-service products that serve thousands of universities and millions of students worldwide. - Symplicity helps employers to hire students and new graduates. The technical support...
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Technical Support Specialist
1 semana atrás
Belo Horizonte, Brasil Bebeesupport Tempo inteiroHelp Desk Associate RoleWe're looking for a skilled and dedicated Help Desk Associate to join our team.This role involves providing exceptional customer support via phone, chat, and email.You'll be responsible for troubleshooting technical issues, escalating complex problems to senior engineers, and maintaining accurate records of customer interactions.Our...
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Technical Operations Specialist
Há 4 dias
Belo Horizonte, MG, Brasil beBeeSustainability Tempo inteiroSAP Technical Support Leader Job Description This role is responsible for ensuring the operational continuity of global business applications, including SAP ECC, S/4, CFIN, and SuccessFactors. The successful candidate will work closely with our managed service partner to define and enforce best practices and security standards. Main Responsibilities: Create...
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Customer Support Specialist
1 dia atrás
Belo Horizonte, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction.People on the team share a passion for helping our clients to surpass their digital business goals.They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower...
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Technical Talent Acquisition Specialist
Há 4 dias
Belo Horizonte, MG, Brasil beBeeSourcing Tempo inteiroJob Opportunity We are seeking a highly skilled Technical Sourcing Specialist to join our team. This role will be responsible for proactively sourcing, identifying, and engaging top technical talent through various platforms and channels. The ideal candidate will have excellent English skills, a minimum of 1+ years of experience in candidate sourcing or...
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Senior Technical Workflow Developer
Há 2 dias
Belo Horizonte, MG, Brasil beBeeApplication Tempo inteiroApplication Specialist Job Description We are seeking a skilled Application Specialist to join our team. This role will focus on building logical workflows, customizing the platform for clients, and collaborating with global teams to design and implement tailored technical solutions. This is an excellent opportunity for someone analytical, communicative, and...
