Technical Support Specialist
Há 5 horas
We are seeking a Technical Support Specialist with strong communication skills and experience in software support. You will be working as part of a team to deliver high-quality technical support services, using your critical thinking skills to listen to and understand customer needs. The ideal candidate will have at least 2 years of experience in Level 1 support for software-as-a-service (SaaS) products and be proficient in Zendesk Talk, Messaging, and Support or similar platforms. Responsibilities Provide timely responses and resolutions to all inbound customer support requests via phone, chat, and email Maintain a thorough understanding of the client's core products and everyday use cases within the veterinary industry Identify root causes of customer issues, replicate and solve problems, and escalate when necessary Deliver excellent customer experience and ensure consistency in resolving customer issues Required Skills and Qualifications Excellent written and verbal English communication skills At least 2 years of experience in Level 1 support for SaaS products Experience with Zendesk Talk, Messaging, and Support or similar platforms Strong organizational skills and attention to detail Benefits Opportunity to work with a dynamic team in a fast-paced environment Competitive salary and benefits package 15 days Paid Time Off (PTO), one floating day, and three sick days About This Role This is an excellent opportunity to join our team as a Technical Support Specialist. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Technical Support Representative
3 semanas atrás
Belo Horizonte, MG, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Technical Support Associate
1 semana atrás
Belo Horizonte, MG, Brasil beBeeCustomerService Tempo inteiroCustomer Service Specialist We are seeking a highly skilled Customer Service Specialist to join our team. As the first point of contact for our clients, you will provide technical support and troubleshooting expertise. Key Responsibilities: Manage incoming queries and provide timely resolutions. Answer product-related inquiries and handle technical requests....
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Technical Support Representative
3 semanas atrás
Belo Horizonte, Brasil beBeeCustomerSupport Tempo inteiroHelp Desk Specialist The key responsibility of a Help Desk Specialist is to provide prompt and effective technical assistance to customers experiencing issues with our applications. Analyze customer complaints and respond to them in a timely manner. Collaborate with other teams to resolve complex application-related problems. A successful candidate should...
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Senior Technical Support Specialist
Há 4 dias
Belo Horizonte, MG, Brasil beBeeTechnicalAdvisor Tempo inteiroJob Overview We are seeking a seasoned technical professional to join our support team. As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues. Key Responsibilities: Troubleshoot intricate customer requests with analytical thinking and technical...
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Technical Support Specialist
3 semanas atrás
Belo Horizonte, MG, Brasil beBeeCustomerSupport Tempo inteiroWe are seeking an experienced customer support professional to fill a technical role. Job Description: Manage large volumes of incoming requests for assistance from customers. Provide detailed answers and solutions to product-related inquiries. Assess and handle complex technical issues that require specialized knowledge. Triage tickets to the correct teams...
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Technical Support Associate
Há 7 dias
Belo Horizonte, Brasil beBeeCustomerService Tempo inteiroCustomer Service Specialist We are seeking a highly skilled Customer Service Specialist to join our team. As the first point of contact for our clients, you will provide technical support and troubleshooting expertise. Key Responsibilities: Manage incoming queries and provide timely resolutions. Answer product-related inquiries and handle technical requests....
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IT Support Specialist
Há 4 dias
Belo Horizonte, MG, Brasil beBeeSupport Tempo inteiroWe are seeking a professional and skilled IT Support Specialist to deliver exceptional technical support to clients. The ideal candidate will ensure smooth and efficient operation of their IT environments. Key Responsibilities: Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving business applications such...
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Technical Support Associate
Há 5 dias
Belo Horizonte, Brasil Bebeecustomerservice Tempo inteiroCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team.As the first point of contact for our clients, you will provide technical support and troubleshooting expertise.Key Responsibilities:Manage incoming queries and provide timely resolutions.Answer product-related inquiries and handle technical...
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Senior Technical Support Specialist
Há 5 dias
Belo Horizonte, Brasil Bebeetechnicaladvisor Tempo inteiroJob OverviewWe are seeking a seasoned technical professional to join our support team.As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues.Key Responsibilities:Troubleshoot intricate customer requests with analytical thinking and technical...
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Senior Technical Support Specialist
Há 5 dias
Belo Horizonte, Brasil beBeeTechnicalAdvisor Tempo inteiroJob Overview We are seeking a seasoned technical professional to join our support team. As a key member of our global support organization, you will play a crucial role in ensuring exceptional customer service and resolving complex technical issues. Key Responsibilities: Troubleshoot intricate customer requests with analytical thinking and technical...
