Technical Support Representative

Product Support When you join Caterpillar, you're joining a global team that cares not only about the work we do but also about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We make innovation happen, with our customers, where we work and live. Together, we build a better world for all. Job Summary Consult and assist with product problem management with dealers and mining customers across the assigned territory. Maximize customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, physical availability, and maintenance requirements through timely use of resources, including goodwill. What You Will Do Support dealers in managing Product Improvement Programs cost‑effectively and within designated timeframes, including goodwill and warranty management. Create and prioritize CPI (Continuous Product Improvement) issues and develop action plans with dealers and customers to manage downtime and costs. Build dealer technical capabilities to identify, improve, and manage product deficiencies, improve component life, lower operating costs, and ensure acceptable levels of physical availability. Ensure successful introduction of new mining machine models into dealer territories and the marketplace. Provide technical guidance and counseling to dealers. Skills Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to use that information in creating customized customer solutions. Experience working with Dealers. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Basic Requirements Bachelor’s degree preferred in Mechanical, Industrial, Electronic Engineering, or a related field. Industry Knowledge. Pre advanced English. Top Candidates Will Also Have Experience with Caterpillar Dealers. Experience in technical support or technical product management. Additional Information Availability to travel 25‑50% within the assigned territory. Benefits Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) Caterpillar reserves the right to change or modify benefits at any time, with prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr