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Job Purpose Maintain the agreed service levels for IT requests, provide high-value support to customers in accordance with established processes, monitor and report on local IT inventory and incident trends, formalize documentation, and support local activities with a strong focus on onsite assistance, ensuring uninterrupted operations.
Job Description
Install, configure, and perform maintenance on PCs, peripherals, and mobile devices Respond to calls via phone, email, and ServiceNow, resolving level 1 incidents Act as smart hands for servers, storage, network, and backup equipment Support office moves and equipment relocation Consult and guide users on hardware and software issues Contribute to demand management and the evolution of applications/infrastructure Monitor local IT inventory and formalize documentation Workplace: Techcenter – Ilha do Fundão Qualifications Bachelor’s degree in Information Systems or related fields Experience in IT infrastructure and operations Advanced English #J-18808-Ljbffr
