Sales Operations Specialist

Location: Europe (remotely)

Form of employment: B2B or Contract of Employment

Salary: up to 3.000 EUR monthly on B2B (or equivalent on contract of employment)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.

• Every month, our widget is viewed by 350 million unique users , which is 4% of the global population.

• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution

• We currently hire over 140 fantastic people .

• In 2022, we secured $25 mln in a Series B Investment round (check TechCrunch’s article)

• In June 2023, our monthly MRR exceeded $1M .

Would you like to see what working with us looks like? Check out our GrowWithTidio video

We’re looking for a Sales Operations Specialist to own the behind-the-scenes magic that keeps our revenue engine humming. This isn’t just about cleaning data or updating reports; it’s a detail-heavy role that directly supports how we grow, retain, and forecast revenue across the business.

What you’ll be doing:

• Keep our HubSpot and Totango data clean, current, and decision-ready

• Track and surface real-time sales and success performance and spot issues before they escalate

• Bring clarity to our pipeline and forecasts through custom reporting and cross-team collaboration

• Act as the glue between revenue teams: Sales, Success, and Leadership rely on you to spot trends and improve processes

• Own integrations and deployment of tools like HubSpot, Salesforce, Zapier , Gong , and help scale them as we grow

• Use analytical tools to dig into metrics and surface insights that drive action

You’ll thrive in this role if you:

• Have done this before: 2-3 years of experience in a similar role in a B2B SaaS company is a must

• Have a sharp eye for details, catching inconsistencies, double-checking numbers, and ensuring data integrity is second nature

• Experience with HubSpot or Salesforce , and you know your way around MySQL, Snowflake, Tableau , or similar tools for working with large data sets

• Have set up or customized tools like HubSpot, Salesforce, ChiliPiper, Calendly or Zapier, and you know how to make them work for the team (not the other way around)

• Communicate in English without any problems - B2/C1 level is required

• Have a high level of ownership and proactivity with a business orientation

We would like to offer you:

• B2B contract (self-employed) or contract of employment (UoP)

• Remote work model with flexible hours

• Possibility to work from one of our offices in Szczecin/Warsaw (if you’re based in Poland) or access to coworking spaces

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs

• Sport & wellness benefit

• Private medical care

• Mental well-being program – individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

What happens when you send your CV?

• Intro call with the recruiter about the position and the team

• Interview with the Hiring Manager and Recruiter

• Take a home assignment

• Task discussion & final interview

• Offer and fireworks

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.3/5

85% recommend us to a friend

Read our reviews