Customer Service Representative

Há 2 dias

Rio Grande do Sul, Brasil Zelh Tempo inteiro
We are seeking a **dedicated and proactive Customer Support Specialist** to join our team. This role is essential to our daily operations—**every inbound call must be answered and handled with care, clarity, and urgency.** Your responsibility is to ensure that our customers feel heard, supported, and satisfied.
**Key Responsibilities**:
- ** Answer every incoming call promptly** — this is non-negotiable and a core part of the role.
- ** Actively listen** to understand the caller’s request or concern.
- ** Handle and resolve requests directly** when they fall under the following categories:
- Creating a new account
- Booking a parking spot
- Updating payment methods
- Providing rates or availability for specific locations
- Answering general questions about our recent **Store My Truck acquisition**
- For **requests outside these categories**:
- Clearly document the customer’s needs or issue
- Escalate to the appropriate internal team without delay
- ** Demonstrate strong communication and problem-solving skills**
- Maintain a **customer-first attitude** with the ability to stay calm under pressure
- Ensure accurate documentation of all calls and actions taken
- ** Experience in phone-based customer support** is a plus
- ** Spanish language proficiency** is appreciated but **not required**
**Working conditions**:
- Working schedule:
**2 Shifts**:
**1st - 5pm EST - 9am EST**
**2nd - 9am EST - 5pm EST**
- A supportive team
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- English courses
- Equipment provided
- Proven experience in a **customer-facing role**, preferably phone-based support
- Ability to **answer and manage high volumes of calls** with professionalism and urgency
- Excellent **verbal communication and active listening skills**
- Ability to **multitask**—document calls, search systems, and resolve issues in real time
- Strong **problem-solving mindset** and the ability to work independently
- Detail-oriented with a focus on **accurate documentation and escalation** when needed
- Comfortable using basic **CRM or support ticketing tools** (training provided)
- Reliable internet connection and quiet workspace (for remote roles)
- ** Spanish-speaking** is a plus, but not required

  • Customer Service Representative

    2 semanas atrás

    Campo Grande, Mato Grosso do Sul, Brasil buscojobs Brasil Tempo inteiro

    Company Description At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work / life balance...

  • Customer Service Representative

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Overview Company Description: At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work / life...

  • Customer Service Representative

    1 semana atrás

    Rio Grande do Sul, Brasil eTeacher Group Tempo inteiro

    ETeacher Group is an EdTech pioneer and innovator that has been on the cutting edge of educational technology since its foundation. Today our company has grown to over 1000 employees while we deliver high-quality live courses to over 50,000 students a year on our online Learning Platform. Our strategy is to continue on our path of innovation to deliver...

  • Customer Service Representative

    Há 3 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    We are seeking a **dedicated and proactive Customer Support Specialist** to join our team. This role is essential to our daily operations—**every inbound call must be answered and handled with care, clarity, and urgency.** Your responsibility is to ensure that our customers feel heard, supported, and satisfied. **Key Responsibilities**: - ** Answer every...

  • Track & Trace Representative

    Há 3 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    We are seeking a detail-oriented and proactive **Track & Trace Representative** to ensure the smooth and timely pickup and delivery of afterhours freight. This role is critical in maintaining service level agreements, providing real-time support, and addressing issues quickly to ensure customer satisfaction. **Key Responsibilities**: - ** Confirm Timely...

  • Track & Trace Representative

    Há 2 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    We are seeking a detail-oriented and proactive **Track & Trace Representative** to ensure the smooth and timely pickup and delivery of afterhours freight. This role is critical in maintaining service level agreements, providing real-time support, and addressing issues quickly to ensure customer satisfaction.**Key Responsibilities**:- ** Confirm Timely...

  • Carrier Operations Representative

    1 semana atrás

    Rio Grande do Sul, Brasil Zelh Tempo inteiro US$70.000 - US$120.000 por ano

    Zelh is a fast-growing, passionate outsourcing company.Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our...

  • Carrier Sales Representative

    Há 3 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our...

  • Customer Service Representative

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil U Trust Insurance Agency LLC Tempo inteiro

    Overview U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 31 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. As a Customer Service Representative, you will play a vital role in delivering...

  • Carrier Sales Representative

    Há 2 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    Zelh is a fast-growing, passionate outsourcing company.Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our...