Customer Service Representative

2 semanas atrás

Rio Grande do Sul, Brasil Zelh Tempo inteiro

We are seeking a **dedicated and proactive Customer Support Specialist** to join our team. This role is essential to our daily operations—**every inbound call must be answered and handled with care, clarity, and urgency.** Your responsibility is to ensure that our customers feel heard, supported, and satisfied.**Key Responsibilities**:- ** Answer every incoming call promptly** — this is non-negotiable and a core part of the role.- ** Actively listen** to understand the caller’s request or concern.- ** Handle and resolve requests directly** when they fall under the following categories:- Creating a new account- Booking a parking spot- Updating payment methods- Providing rates or availability for specific locations- Answering general questions about our recent **Store My Truck acquisition**- For **requests outside these categories**:- Clearly document the customer’s needs or issue- Escalate to the appropriate internal team without delay- ** Demonstrate strong communication and problem-solving skills**- Maintain a **customer-first attitude** with the ability to stay calm under pressure- Ensure accurate documentation of all calls and actions taken- ** Experience in phone-based customer support** is a plus- ** Spanish language proficiency** is appreciated but **not required****Working conditions**:- Working schedule:**2 Shifts**:**1st - 5pm EST - 9am EST****2nd - 9am EST - 5pm EST**- A supportive team- Competitive Salary in USD- Remote mode of work- 10+ business days of paid time off- English courses- Equipment provided- Proven experience in a **customer-facing role**, preferably phone-based support- Ability to **answer and manage high volumes of calls** with professionalism and urgency- Excellent **verbal communication and active listening skills**- Ability to **multitask**—document calls, search systems, and resolve issues in real time- Strong **problem-solving mindset** and the ability to work independently- Detail-oriented with a focus on **accurate documentation and escalation** when needed- Comfortable using basic **CRM or support ticketing tools** (training provided)- Reliable internet connection and quiet workspace (for remote roles)- ** Spanish-speaking** is a plus, but not required

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