IT Operations Administrator-Sao Paulo

Join phData, a dynamic and innovative leader in the modern data stack. We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, and dbt to deliver cutting-edge services and solutions. We're committed to helping global enterprises overcome their toughest data challenges.

phData is a remote-first global company with employees based in the United States, Latin America, and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust.

We have received several awards, including:

• 6x Snowflake Partner of the Year
• Fivetran, dbt, Atlation, Matillion Partner of the Year
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications
• Recognized as an award-winning workplace in US, India, and LATAM

The IT Operations Administrator at phData will be expected to:

• Manage and resolve IT support requests from employees
• Answer employee questions regarding laptops, accounts, and cloud computing
• Create and configure accounts for new employees, and de-provision accounts for departing employees
• Assist with answering security questionnaires from clients
• Change configurations, settings, and permissions to fix computer issues
• Configure and ship new laptops to employees
• Wipe and reinstall OS on laptops received from exit employees for reuse
• Maintain IT asset inventory
• Work on all kinds of IT-related projects and tasks
• Involve actively in teams of cross-functional projects to assist in solving problems
• Handle complex organization-wide SaaS-based application projects
• Execute technology changes successfully with minimal downtime and disruption

Experience and other requirements:

• A total of 3+ years of experience with at least 1 year as a System Admin or Network admin
• Available to be in the Montevideo office as needed, up to 3 days a week
• Available to work primarily second shift with some flexibility in hours, along with at most 1 weekend shift on-call a month
• Hands-on experience with macOS, Windows 10 and 11, Windows Server, MDM, Google Workspace, MS Azure AD, AWS, MS Office 365
• Experience with SSO and SCIM configurations
• Extensive experience and excellent troubleshooting skills on all operating systems, laptop and desktop hardware, and other IT devices
• Knowledge of security and network monitoring tools and applications
• Advanced knowledge and experience in cloud platforms like Azure and AWS
• Advanced knowledge and experience in Windows and macOS installation, maintenance, and troubleshooting
• Excellent communication skills, both written and verbal
• Extensive customer support experience with being a good team player
• Strong problem-solving and time-management skills
• Detail-oriented
• Bachelor's degree preferred
• A service certification like ITIL is preferred

Preferred Skills/Experience:

• Prefer any of the following hands-on experience with Windows, Intune, Office 365, Google Workspace, Azure Active Directory, Windows Server, macOS, Azure Sentinel, AWS Workspaces, etc
• Experience in servers and virtualization
• Experience in network infrastructure setup and maintenance

Why phData? We offer:

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive comp, excellent benefits, generous PTO plan plus 10 Holidays
• Accelerated learning and professional development through advanced training and certifications

phData celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.