
Onboarding Specialist
Há 5 dias
**Who we are**:
We're a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We're dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.
**About the right team member**:
The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value-add services available through Mindbody.
**About the role**:
- Manages accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.
- Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
- Identify customer needs and recommends and/or coordinates additional value add services and products.
- Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement.
- Build trust and confidence with the customer using first-hand knowledge of products, services, and processes.
- Uses product and onboarding specific logic to solve problems with effective solutions.
- Sets appropriate objectives and workload for the customer, lays out work in a well-planned and organized manner and maintains two-way dialogue with customer on work and results.
- Schedules additional training sessions for customers after each completed training session as needed.
- Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.
- All other duties as assigned.
- This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
- The noise level in the work environment is usually moderately quiet.
**Skills & experience**:
- Bachelor's degree or High School diploma and equivalent experience required.
- Customer service experience.
- Training or teaching experience preferred.
- Strong time management skills with the ability to use time effectively and efficiently.
- Ability to read, analyze and solve customer questions.
- Ability to clearly write procedures in response to customer questions.
- Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
- Practices attentive and active listening.
- Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.
- Knowledge of database and internet-based software.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Familiar with internet browsers and settings.
- Experience working with salon/spa businesses preferred
**Only resumes in English will be considered.**
**Ideally, available to work from 10am to 6pm PST.**
**Have we piqued your curiosity?**:
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
California Applicants Privacy Notice | UK/EU Applicants Privacy Notice
-
Key Client Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil beBeeClient Tempo inteiroKey Client Onboarding Specialist We are seeking a highly organized and proactive Key Client Onboarding Specialist to lead the onboarding process for new clients. This role requires close collaboration with sales, legal, and finance teams to ensure a smooth and efficient activation of contracts. Coordinate the end-to-end onboarding process for direct clients;...
-
Onboarding Specialist
Há 7 dias
Sao Paulo, Brasil Mindbody Tempo inteiroWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
SMB Onboarding Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Go-To Tempo inteiroSMB Onboarding Specialist page is loaded## SMB Onboarding Specialistlocations: Remote (Brazil)time type: Full timeposted on: Posted Todayjob requisition id: R **Job Description****Where you'll work**: São Paulo, Brazil (Remote).**Customer Care and Success at GoTo**We believe in making IT easy. By delivering solutions that make it easy to securely...
-
Onboarding Specialist
1 semana atrás
Sao Paulo, Brasil Altrio Consulting Tempo inteiro**Job Location**: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations. **Responsibilities** - Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate Leading carrier calls, setting follow-up tasks and action items - Ability to navigate and...
-
Onboarding Specialist
1 semana atrás
Sao Paulo, Brasil Altrio Consulting Tempo inteiro**Job Location**: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations.**Responsibilities**- Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate Leading carrier calls, setting follow-up tasks and action items- Ability to navigate and...
-
Expert Onboarding Professional
1 semana atrás
São Paulo, Brasil Keeta Tempo inteiro3pl Onboarding Specialist About the Role: We are seeking an experienced professional to manage the end-to-end onboarding process for 3PL partners. Key Responsibilities: Collaborate with cross-functional teams to ensure partner materials meet regulatory requirements Develop and maintain onboarding standard operating procedures (SOPs), identifying process...
-
Expert Onboarding Professional
1 semana atrás
São Paulo, Brasil Keeta Tempo inteiro3pl Onboarding Specialist About the Role: We are seeking an experienced professional to manage the end-to-end onboarding process for 3PL partners. Key Responsibilities: Collaborate with cross-functional teams to ensure partner materials meet regulatory requirements Develop and maintain onboarding standard operating procedures (SOPs), identifying process...
-
Onboarding Specialist
Há 7 dias
São Paulo, Brasil Altrio Consulting Tempo inteiro**Job Location**: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations. **Responsibilities** - Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate. - Leading carrier calls, setting follow-up tasks and action items - Ability to navigate and...
-
Curador/a de Catalogo
2 semanas atrás
Sao Paulo, Brasil Inventa Tempo inteiroVocê fará parte do nosso time de catálogo, responsável pelo processo de onboarding dos novos fornecedores da Inventa, incluindo criação e edição de produtos do nosso site, atendimento ao fornecedor, ativação de campanhas e promoções, categorização de produtos e gestão da árvore de categorias, dentre outros.**Responsabilidades e...
-
Onboarding Specialist
Há 5 dias
São Paulo, Brasil Altrio Consulting Tempo inteiro**Job Location**: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations.**Responsibilities**- Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate.- Leading carrier calls, setting follow-up tasks and action items- Ability to navigate and...