
IT Onsite Technician
1 semana atrás
- Customer-oriented attitude
- Excellent problem-solving and multitasking skills
- Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.).
- Advanced English skill - conversation/writing/listening and comprehension - able to take part in meetings, trainings ETC
- Have Service Now tool experience.
**Your Tasks**:
Provide IT support, Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services, printer/Scanner/FAX support experience.
Solid knowledge of windows 10 support, troubleshooting
ITIL foundation certified will be added benefits along with service now ticketing tool hands on experience.
Ability to priorities, manage and perform under pressure to meet SLA's/Excellent knowledge of Customer Service best practice.
Ability to plan and priorities work load without supervision and Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
IT stock Management of assert, desktop, laptop, Telephones etc.
Desktop/Laptop refresh planning and execution with user data backup experience.
windows 10 imaging, patching, pre-staging Using SCCM 2012
Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business
Video conferencing and other audio/video equipment and technologies hands on experience will add advantages
Transition process and execution experience will add advantages.
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.
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