IT Centre Technology Analyst

Here at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.
Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.
Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?
Then join us Let's make this big world into SmallWorld.
Location: Sao Paulo, BR
Modality: hybrid
Purpose of role:
The technology ecosystem of Small World is evolving; from a local, bespoke core, more and more services are being provided by third-party providers, whether hosted or provided as a service. As we select and integrate these solutions, it is essential that we maintain an operations environment that enables us to monitor and manage these new solutions, such that we can continue to provide excellent service to customers.
The **Centre Technology Analyst** has two main accountabilities.
(1) Working with project teams to identify and deliver the IT operations requirements of a new technology solution
(2) Working across Small World Technology and with external partners to continually optimize and evolve our core operations capability.
Take a leading role in collaborating across the Technology team to analyze and document processes, customer journeys, and technical patterns. Take the requirements of new products and ensure their implementation since the design. (S)he is the owner of the know-how of the IT Corporate Products and will be expected to influence design thinking to ensure solutions are appropriately manageable in life.
Role details:
- Ensure that all customer journeys/processes are documented, such that their technical implementation can be appropriately monitored and measured, and the impacts of any service issues easily determined.
- Liaise with DevOps and Sys/Network admins teams to identify monitoring and operations requirements for new solutions being proactive.
Person Specification
- A strong technologist, with experience in technical operations.
- Languages**:Spanish and English (must have)**
Technical requirements
1. Active Directory Administration:
- Create and manage users, groups, and organizational units (OU).
- Nice to have: implement and maintain group policies (GPOs).
- Manage permissions and access.
- Perform monitoring and troubleshooting tasks.
2. Google Workspace SME (formerly G Suite):
- Manage user accounts and set permissions.
- Manage and maintain services such as Gmail, Google Drive and Google Calendar.
- Configure security and compliance policies.
3. Jira and Confluence:
- Manage and configure projects in Jira.
- Maintain workflows in Jira.
- Manage spaces, pages and content in Confluence.
- Collaborate with development and documentation teams.
4. Security Knowledge:
- Implement security measures on Windows systems.
- Perform security audits and vulnerability analysis.
5. Troubleshooting:
- Diagnose and resolve hardware and software problems on Windows systems.
- Provide technical support to end users.
- Collaborate with higher-level support teams in the resolution of more complex problems.
INDHP

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