Vaga de IT Infrastructure Manager
1 semana atrás
Main Responsibilities:
- Main responsible for local IT Infrastructure technical governance, working in conjunction with IT Head of CTO on all aspects of HBBZ IT infrastructure management. This includes overseeing business-as-usual tasks, asset management, vendor purchases and contracts, project management, controls, and documentation.
- Local infrastructure solutions design, acting as a consultancy for the latest technology solutions, including collaborative tools, network, servers, DC & Cloud, and audio & video solutions according to Group standards and guidelines.
- Team leader for Telecom Analyst and Sys Admin Analyst (contractor).
- Telecommunications technical management, working closely with HSBC Mexico and other countries' support teams. Full management and governance of local carriers and related vendors, including local external connections such as RSFN and customers' VPNs.
- Service Desk management, overseeing local deskside support contractors and acting as an escalation point of contact for local and regional needs.
- Data Centre infrastructure management, coordinating new equipment installation/demise (rack n stack), cabling, asset control, co-location vendor management, and interfacing with the regional DCs team.
- IT Infrastructure incident management, ensuring that any local IT infrastructure-related incidents and events are effectively managed to mitigate business impact and communicating properly to key stakeholders.
- IT infrastructure projects, providing technical management for new local infrastructure implementations such as local servers and telecom solutions.
- Adhering to HSBC Group policies and governance processes, ensuring full compliance with all IT guidance and requirements.
- At least 5 (five) years of previous experience in the IT Infrastructure scenario.
- Team leader experience.
Technical Skills Knowledge:
- Data & Voice network
- Firewall and Proxy functions
- Windows and MS Office
- Linux / Windows / Citrix virtualization
- DBA (Oracle and SQL)
Other Qualifications:
- ITIL framework
- Cloud concepts
Language Skills:
English (Spanish is a differential)
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