IT Solution Specialist

Summary**Main Responsibilities**- Technical expert supporting both Messaging and Directory Service solutions for the company, understanding their integration across the LDC landscape;- From a support standpoint, you ensure support at level 1 and 2 is properly handled and you deliver the level 3 support (incident, problem and change management). You own overall incident, problem, configuration, and change for your solution. You are engaged in any implementation that touches your solution and manage if there is any dependency with other solutions;- Expert on several IT solution(s) within End-User Services. You ensure these solutions evolve, including enhancements requests, management and prioritization to support the business;- As a Level 3 engineer, you act as one of a small group of enterprise/global administrators for the O365 tenant. You are engaged on projects to maintain and evolve the solutions. You have good understanding of project management and in some cases, may be the technical lead on solution projects. You create and execute change plans regularly;- Act as primary Level 3 support; incidents, request fulfillment, problems and changes;- Manage changes, new requirements of the solution(s);- Develop and maintain technical documentation in support of the solution(s);- Make proposals and provide information in order to support decision making concerning the solution;- Act as point of technical escalation for Level 2 issues/problems;- Develop and maintain Level 1 & Level 2 solution documentation;**Experiences**- Experience in planning, designing, deploying, managing/troubleshooting Active Directory on Windows Server (2012, 2016) systems, Microsoft O365, Azure Active Directory, AD Connect, Windows PowerShell Scripting and Exchange Server (2013/16);- Must have a high-level working knowledge of Messaging systems to address complex issues quickly;- Experience using Windows Server 2012/2016 as well as knowledgeable in Active Directory, DNS, LDAP, AD Connect, and Azure AD;- Working with and troubleshooting the following technologies - SMTP, DNS, SPF Records, DMARC, Transport Rules, Mail routing;- Thorough understand and proof of experience of managing all aspects of Microsoft O365/Exchange Online, Exchange Online Protection (EOP), Advanced Threat Protections (ATP) Security and Compliance Center, eDiscovery etc;- Should have working knowledge of MFA and Conditional Access Policies;- Experience using PowerShell to administer O365, Active Directory, Azure AD and Exchange;- Working experience of Exchange administration in Hybrid environment.**Skills**- Completeness and accuracy of documentation- Compliance to established duties and procedures- Quality and effectiveness of proposed Testing Strategies- Adherence to project planned dates- Timely publish of Monthly Status Reports- Timely escalation of Potential Risks and Project Slippages**Required Languages**- English (Fluent)**Education**University Degree in Computer Science or any IT related disciplineMain**Responsibilities**:Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by her or his supervisor.- Technical expert supporting both Messaging and Directory Service solutions for the company, understanding their integration across the LDC landscape;- From a support standpoint, you ensure support at level 1 and 2 is properly handled and you deliver the level 3 support (incident, problem and change management). You own overall incident, problem, configuration, and change for your solution. You are engaged in any implementation that touches your solution and manage if there is any dependency with other solutions;- Expert on several IT solution(s) within End-User Services. You ensure these solutions evolve, including enhancements requests, management and prioritization to support the business;- As a Level 3 engineer, you act as one of a small group of enterprise/global administrators for the O365 tenant. You are engaged on projects to maintain and evolve the solutions. You have good understanding of project management and in some cases, may be the technical lead on solution projects. You create and execute change plans regularly;- Act as primary Level 3 support; incidents, request fulfillment, problems and changes;- Manage changes, new requirements of the solution(s);- Develop and maintain technical documentation in support of the solution(s);- Make proposals and provide information in order to support decision making concerning the solution;- Act as point of technical escalation for Level 2 issues/problems;- Develop and maintain Level 1 & Level 2 solution documentation;Experiences- Experience in planning, designing, deploying, managing/troubleshooting Active Directory on Windows Server (2012, 2016) systems, Microsoft O365, Azure Active Directory, AD Connect, Windows PowerShell Scripting and Exchange Server (2013/16);- Must have a high-