Customer Support Representative, Level 1
4 semanas atrás
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleWe are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.Responsibilities:Manage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct L2 teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Performs other specific duties or assignments as directed by Team Manager.Skills And Qualifications:A Bachelor's in Computer Science or related field.2+ years of demonstrable experience in customer support.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Basic understanding of KPIs and Metrics.Attention to detail is key to this position.Must be able to accommodate flexible work schedules based on business needs.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Understand how to use a web browser console log in the debugging processUnderstanding of Public/Priviate IP addresses and Domain namesUnderstanding what a Firewall doesWhat does a Proxy Server doUnderstanding of the basics of SSOWhy Join JoVE?A competitive compensation package.You will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us
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Customer Support Representative, Level 1
Há 5 dias
Salvador, Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Support Representative, Level 1
Há 4 dias
Salvador, Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Technical Customer Support Representative
1 semana atrás
Salvador, Brasil Velozient Tempo inteiroWe are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment.You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and...
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Global Customer Support Specialist
4 semanas atrás
Salvador, Brasil beBeeCareer Tempo inteiroJob Description: We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing frontline support via live chat, phone, and email, answering queries and resolving client issues regarding products, platforms, and promotions. You will also be required to address customer...
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Global Customer Support Specialist
2 semanas atrás
Salvador, BA, Brasil beBeeCareer Tempo inteiroJob Description: We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing frontline support via live chat, phone, and email, answering queries and resolving client issues regarding products, platforms, and promotions. You will also be required to address customer...
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Customer Support
1 semana atrás
Salvador, Brasil Fullpond Tempo inteiroPosition Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.The ideal candidate has strong experience managing support tickets, excellent...
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Customer Service Representative Bilingual
1 semana atrás
Salvador, Brasil Influx. Inc Tempo inteiroInflux builds full-service customer support teams that can flex and scale monthly.We enable companies of all sizes to deliver consistent and high-quality service 24/7.**_Our team is growing and we are looking for highly competent Customer Service Agents for voice support._****Job description**You'll be tasked with answering customer questions.You'll need to...
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Salvador, Brasil Influx. Inc Tempo inteiroInflux builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24 / 7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support. Job description You'll be tasked with answering customer questions. You’ll need to...
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Salvador, Brasil Influx. Inc Tempo inteiroInflux builds full-service customer support teams that can flex and scale monthly.We enable companies of all sizes to deliver consistent and high-quality service 24 / 7.Our team is growing and we are looking for highly competent Customer Service Agents for voice support.Job descriptionYou'll be tasked with answering customer questions.You'll need to be able...
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Remote Software Support Specialist
3 semanas atrás
Salvador, BA, Brasil beBeeSoftwareSupport Tempo inteiroTechnical Support Consultant We are seeking a highly skilled Technical Support Consultant to join our operations team. The ideal candidate will have experience providing Level 3 customer support for software products and be able to triage reported incidents, work technical issues, and provide incident queue management. Responsibilities: Deliver top-notch...
