Associate Technical Service Manager

3 semanas atrás

São Paulo, São Paulo, Brasil SAP Tempo inteiro
Overview

Associate Technical Service Manager (Sao Paulo) - Enterprise Cloud Services at SAP.

Responsibilities
  • Primary contact for customers for discussions about technology and innovations and serve as an escalation point for technical issues
  • Understand the customer business, goals, and challenges to suggest solutions & services
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
  • Design optimal SAP configuration to maximize system performance and availability
Education And Qualifications / Skills And Competencies
  • Bachelor's degree in Computer Science, Engineering, or Information Management
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
  • Hyperscalers certification (AWS, Azure, GCP) is a plus
  • Analytical, solution-oriented and experience in working with cross-cultural teams
Work Experience
  • Experience with SAP Basis and knowledge/experience in Administration and Operations of SAP solutions
  • Experience in customer-facing roles with excellent de-escalation skills
  • Hands-on experience with Unix/Linux flavors
  • Hands-on experience with SAP HANA and Sybase databases
Language Skills
  • English (advanced/fluent written & spoken)
  • Spanish is a plus
Equal Employment Opportunity

SAP is an equal opportunity employer. We are committed to diversity and inclusion and ensure equal employment opportunity regardless of background. If you require accommodations to navigate our website or complete your application, please contact Recruiting Operations Team at For SAP employees, only permanent roles are eligible for the SAP Employee Referral Program. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

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