Associate Technical Service Manager

1 semana atrás

São Paulo, São Paulo, Brasil SAP SE Tempo inteiro
Overview

Associate Technical Service Manager (Sao Paulo) - Enterprise Cloud Services

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Responsibilities
  • Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
  • Understand the customer business, goals, and challenges to suggest solutions and services
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
  • Design optimal SAP configuration to maximize system performance and availability
Education and Qualifications / Skills and Competencies
  • Bachelor's degree in Computer Science, Engineering, Information Management
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
  • Hyperscalers certification (AWS, Azure, GCP) is a plus
  • Analytical, solution-oriented and experience in working with cross-cultural teams
Work Experience
  • Experience with SAP Basis and knowledge/experience on Administration and Operations of SAP solutions
  • Experience in customer-facing role and ability to de-escalate critical situations
  • Hands-on experience with Unix/Linux flavors
  • Hands-on experience with SAP HANA and Sybase databases
Language Skills
  • Spanish is a plus
Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you need accommodation or special assistance to navigate our website or complete your application, please email Recruiting Operations Team:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Location: Sao Paulo, BR,

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