Associate Technical Service Manager

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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for a SAP Technical Service Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical role in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they desire from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and problems, working across SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and support them throughout their cloud transformation journey.

• Primary contact for customers regarding technology and innovations, serving as an escalation point for technical issues
• Understand customer business, goals, and challenges to suggest solutions and services
• Identify and promote SAP Enterprise Cloud Services offerings that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture, migration paths, methodologies, and tools
• Understand SAP high availability and disaster recovery architecture, network, and virtual technologies (load balancer, virtual machine)
• Experience with SAP NetWeaver Administration, migrations, and upgrades
• Identify top issues, define service plans, and drive implementation of action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios with BTP, Ariba, SuccessFactors, etc. (preferred)
• Design optimal SAP configurations to maximize system performance and availability

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree in Computer Science, Engineering, or Information Management
• Solid knowledge of SAP Technologies and Products (SAP certification highly beneficial)
• Hyperscalers certification (AWS, Azure, GCP) is a plus
• Analytical, solution-oriented, with experience working in cross-cultural teams

WORK EXPERIENCE

• Experience with SAP Basis, including administration and operations of SAP solutions
• Customer-facing experience with excellent de-escalation skills in critical situations
• Hands-on experience with Unix/Linux systems
• Experience with SAP HANA and Sybase databases

LANGUAGE SKILLS

• Spanish language skills are a plus

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work more efficiently and use insights more effectively. Originally known for ERP software leadership, SAP has evolved into a market leader in end-to-end business applications, including database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, fostering a collaborative environment emphasizing learning and development. We connect global industries, people, and platforms, ensuring every challenge receives an appropriate solution.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible work models help everyone, regardless of background, perform at their best. We believe our strength lies in our diverse talents and qualities, and we invest in our employees to inspire confidence and help them realize their full potential. We are committed to creating a more equitable world and are proud to be an equal opportunity employer. For accommodations or assistance during the application process, please contact Recruiting Operations Team at

EOE AA M/F/Vet/Disability:

Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Successful candidates may undergo background verification.

Requisition ID: 429404 | Work Area: Information Technology | Expected Travel: 0-10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Posted Date: Jul 11, 2025

Location: Sao Paulo, BR, 04795-100

Job Segment: Cloud, ERP, SAP, Service Manager, Information Technology, Technology, Customer Service