Associate Technical Service Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for a SAP Technical Service Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical role in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they desire from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer's business requirements and problems, and working across SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and support them throughout their entire cloud transformation journey.

• Primary contact for customers regarding technology and innovations, serving as an escalation point for technical issues.
• Understand the customer's business, goals, and challenges to suggest solutions & services.
• Identify and promote offerings by SAP Enterprise Cloud Services that deliver value to the customer.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand SAP high availability or disaster recovery architecture, network, and virtual technologies (load balancer, virtual machine).
• Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
• Identify top issues, define service plans, and drive the implementation of action items across customer landscapes.
• Understanding of various SAP cloud solutions and integration scenarios with BTP, Ariba, SuccessFactors, etc. (preferred).
• Design optimal SAP configurations to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree in Computer Science, Engineering, or Information Management.
• Solid knowledge of SAP Technologies and Products (SAP certification highly beneficial).
• Hyperscalers certification (AWS, Azure, GCP) is a plus.
• Analytical, solution-oriented, with experience working with cross-cultural teams.

WORK EXPERIENCE

• Experience with SAP Basis, including administration and operations of SAP solutions.
• Customer-facing experience, with excellent skills in de-escalating critical situations.
• Hands-on experience with Unix/Linux flavors.
• Hands-on experience with SAP HANA and Sybase databases.

LANGUAGE SKILLS

• Spanish language skills are a plus.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insights more effectively. SAP is a market leader in enterprise resource planning (ERP) software, end-to-end business application software, and related services in database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, with a highly collaborative team ethos and commitment to personal development. We connect global industries, people, and platforms to provide solutions for every challenge.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help everyone, regardless of background, feel included and perform at their best. We believe in the strength of diverse talents and invest in our employees to inspire confidence and help them realize their full potential. We are committed to equal employment opportunities and provide accommodations for applicants with disabilities. For assistance, contact Recruiting Operations Team at Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, veteran status, or disability. Candidates may undergo background verification.

Requisition ID: 429404 | Work Area: Information Technology | Expected Travel: 0-10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Posted Date: Aug 9, 2023

Location: Sao Paulo, BR, 04795-100

Job Segment: ERP, Cloud, Service Manager, Information Technology, IT Manager, Technology, Customer Service